SURGERY SCHEDULER - ORTHOPEDICS GRATIOT

Covenant HealthCare • Saginaw Charter Township, MI

10d

About The Position

The Surgery Scheduler supports providers by scheduling patients for surgery and related appointments, collecting patient data, documenting patient-care interactions, and communicating results. The role prioritizes patient needs, maintains confidentiality and adherence to HIPAA guidelines, and requires composure in difficult situations, strong organization, and compliance with policies and procedures. The employee is expected to demonstrate customer service consistent with Covenant HealthCare’s Vision, Mission, and Values and its commitment to Extraordinary Care for Every Generation.

The position coordinates surgical scheduling with physicians, hospitals, surgery centers, pre-admission testing, and other clinical areas. It also communicates with patients and families about pre- and post-surgery steps, verifies that required testing and clearances are in place, coordinates insurance authorizations, and ensures procedure documentation is maintained in Epic.

Requirements

• High school diploma or equivalent.
• Medical terminology knowledge.
• Three years of experience scheduling in a physician office or surgical services.
• Strong knowledge of scheduling and physician procedures.
• Current knowledge of physician privileges.
• Ability to code surgeries and procedures using CPT coding and ICD-10.
• Ability to multitask effectively and efficiently.
• Highly motivated and self-disciplined.
• Knowledge of proper release-of-information standards.
• Excellent oral communication and interpersonal skills.
• Strong attention to detail and organizational skills.
• Ability to communicate effectively with patients and surgeons.
• Knowledge of hospital software systems and typing skills.
• Ability to remain calm in stressful or difficult situations.
• Ability to maintain confidential information.
• Ability to maintain punctual attendance consistent with ADA, FMLA, and other applicable standards.
• Ability to sit and type for long periods and use a telephone for long periods.
• Ability to perform the stated physical demands, including occasional lifting up to 10 pounds.

Nice To Haves

• Three years of experience as a Medical Assistant with demonstrated procedural or prior authorization experience is preferred.

Responsibilities

• Schedule patients for surgeries and procedures, including pre-surgical appointments with a PCP or specialist, pre-operative classes, and post-operative appointments.
• Coordinate procedure scheduling with hospitals and surgery centers, including notifying the Pre-admission Testing department.
• Maintain physician schedules and adjust them for cancellations, ensuring schedules are filled according to physician guidelines.
• Arrange the order of patients based on physician preferences and priorities, coordinating with physicians when needed.
• Scan procedure sheets and orders into Epic.
• Contact insurance companies to obtain authorization for procedures; send supporting information, enter authorization details into Epic, and forward authorizations to the precertification department.
• Maintain current knowledge of provider privileges and specialties.
• Notify the OR, hospital labs, and scheduling teams about special equipment needs, and notify company representatives about planned procedures requiring special equipment.
• Maintain knowledge of equipment needs for frequently performed procedures and review orders to confirm special procedural needs are addressed during scheduling.
• Explain surgery or procedure information and required preparation steps to patients and families, including contact information for specific needs.
• Ensure patients have the necessary testing orders for planned procedures.
• Obtain required clearance letters and completed imaging results before procedures; after provider review, ensure they are scanned into Epic.
• Promptly answer and return calls from patients, insurance companies, pre-admission testing, surgical and central scheduling, and physicians.
• Assist cath, EP, IR labs, and the OR with coordinating cases for scheduling.
• Perform other duties as assigned.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Retirement plans with employer match.
• Paid time off.
• Employee wellness programs and mental health support.
• Tuition reimbursement, university discounts, and professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED