Surgery Scheduler/Triage (Northwest Austin) - Texas Orthopedics

ORTHOLONESTAR MSO LLC•Austin, TX

28d•$20 - $26•Onsite

About The Position

Texas Orthopedics, a division of OrthoLoneStar, is hiring a Surgery Scheduler/Triage professional in Austin, Texas. The role oversees and coordinates clinical care outside clinic visits, providing concierge-level customer service while supporting quality and patient safety. It involves timely communication with patients, providers, and third parties about incoming inquiries and follow-up items throughout patients’ recovery. The position is based in a combination clinic and office setting and requires travel between clinic locations.

Requirements

High school diploma or GED.
Two years of experience as a medical assistant in a hospital, home health, or office setting.
Knowledge of computer systems and applications.
Knowledge of medical terminology.
Pharmaceutical knowledge.
Ability to work in a fast-paced environment.
Attention to detail.
Excellent problem-solving skills.
Ability to sit for extended periods.
Ability to lift and carry items weighing up to 50 pounds.
Full range of motion.
Adequate visual acuity to read and interpret written material.
Adequate hearing and speaking abilities to interact appropriately with patients and co-workers.

Nice To Haves

Orthopedics-related medical assistant experience.
Two years of surgery scheduling experience.
Current Medical Assistant certification (CMA).

Responsibilities

Receive, document, and handle incoming calls.
Schedule surgeries, imaging and other procedures, including MRI, CT scans, myelograms, and epidurals, as well as pre-operative, follow-up, and initial physical therapy appointments.
Complete surgery checklists using the appropriate information and each physician’s schedule and surgery guidelines.
Submit medical records and coordinate with providers on documentation needed for pre-authorization.
Consult providers to confirm medical necessity before submitting treatment requests to insurance plans.
Monitor authorization requests and update physicians and patients as needed.
Record authorization numbers and effective dates accurately in the electronic medical record.
Schedule peer-to-peer calls when necessary.
Assist with prior authorizations, eligibility verification, and estimates of patients’ expected costs.
Issue prescriptions, physical therapy orders, home exercises, work restrictions, and other orders according to physician instructions; assist with patient education.
Help ensure medication requests received before 4 p.m. and patient cases are addressed the same business day; notify patients when a response will be provided the next business day.
Facilitate capture of patients’ opioid histories for physician review.
Queue lab results into the system through the electronic medical record interface.
Schedule patient appointments as needed.
Review assigned physicians’ surgery schedules in advance for quality assurance and make corrections as needed.
Coordinate with the Surgery Coordinator/Triage Team Lead and Office Manager on training regarding physician preferences.
Track adverse events, including post-operative complications and hospital readmissions.
Facilitate capture of patient-reported outcomes through the appropriate platform.
Monitor assigned voicemail and return calls the same day.
Maintain strict confidentiality of information.
Provide coverage for peers when assigned.
Travel to other locations as required.
Perform other duties as assigned.