Surgery Scheduler/Triage Trainer (South Austin) - Texas Orthopedics
About The Position
Texas Orthopedics, a division of OrthoLoneStar, is hiring a full-time, non-exempt Surgery Scheduler/Triage Trainer for its South Austin location. The role trains new Clinic Coordinators and provides recurring training to established employees. It supports quality assurance and the development of written protocols and reference materials, working with regional department trainers to promote consistent practices across locations. Training includes classroom-style onboarding, individualized and group instruction, in-clinic transitional training at various locations, virtual training, and provider preference-based instruction. The trainer also helps prepare staff for workflow changes and cross-coverage, monitors trainee progress, assists with department quality checks and policies and procedures, and provides Clinic Coordinator coverage at assigned locations as needed. The position reports to the Patient Services Director.
Requirements
- High school diploma or equivalent.
- Previous experience in a medical office setting.
- Proficient computer skills, including Outlook and general Microsoft Office functionality.
- Ability to use copy-and-paste functions and move between applications with ease.
- Knowledge of medical and insurance terminology.
- Attention to detail.
- Ability to multitask.
- Proficient time management and reprioritization skills.
- Ability to communicate effectively orally and in writing.
- Ability to work in a fast-paced environment.
- Adequate visual acuity to read and interpret written material.
- Full range of body motion, including manual and finger dexterity and eye-hand coordination.
Nice To Haves
- Previous training and auditing experience.
Responsibilities
- Create, maintain, and deliver a classroom-style onboarding program for Clinic Coordinators, including group and individualized training.
- Travel to various locations to provide transitional training for new hires in clinic settings.
- Provide ongoing virtual training initiatives as needed.
- Conduct provider preference-based training.
- Train staff for workflow changes, cross-coverage of physician preferences, adaptability, and other ongoing needs.
- Assist with quality assurance checks for departments.
- Assist with policies and procedures in collaboration with the regional leadership team.
- Help establish and maintain common procedures and protocols that support compliance with clinic quality-of-care standards.
- Identify and resolve departmental operational problems and coordinate with other leadership team members.
- Create and maintain training checklists and assessments.
- Monitor and track trainee progress.
- Report and document non-compliance or performance concerns to the reporting leadership team member.
- Provide Clinic Coordinator coverage at assigned locations as needed.
- Perform other duties as assigned.
Benefits
- Medical insurance with VIP Health Advocate Service
- Health Savings Account (HSA) with employer contribution
- Flexible Spending Account (FSA)
- Dental coverage
- Vision coverage
- 7–8 paid holidays each year
- 12 PTO days to start, increasing based on tenure up to 22 days
- 401(k) with Safe Harbor contribution plus profit sharing once eligible
- Life insurance
- Short- and long-term disability
- Additional supplemental plans
- Mileage reimbursement and travel time for eligible positions
- Colleague Recognition Program
- Employee Assistance Program well-being support
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
