Surgery Coordinator

Acuity Eye Group•Arcadia, CA

11d

About The Position

The Surgery Coordinator assists patients with all aspects of surgery scheduling and coordinates pre-operative preparations to help patients feel confident in their care and make the surgical experience as smooth as possible. The role includes educating patients about medications, post-operative instructions, and what to expect before and after surgery or a procedure, as well as obtaining insurance authorizations for surgery patients. This is primarily an office-based position. The coordinator works with patients, surgeons, hospitals, and surgery centers to arrange procedures and follow up on pre-operative requirements. The position does not involve practicing ophthalmology or exercising control over the clinician-patient relationship; clinicians retain sole responsibility for professional services provided to patients.

Requirements

High school education, GED, or equivalent.
Excellent oral and written communication and interpersonal skills.
Knowledge of and ability to use Word, Excel, and standard office equipment.
Ability to respond to common inquiries from customers, staff, vendors, and community members.
Ability to draw valid conclusions, use sound judgment, and make decisions under pressure.
Ability to interpret and apply policies and procedures.
Professional and respectful conduct in interactions with others.
Detail-oriented, organized, process-focused, and able to solve problems.
Self-motivated and proactive, with a customer-service focus.
Ability to make timely, accurate decisions using information that may be vague or limited.
Ability to multitask and work in a fast-paced, sometimes ambiguous environment without compromising work quality.
Ability to prioritize tasks and projects with limited direction while contributing to clinic success.

Nice To Haves

Experience in the ophthalmology industry.
Experience in a medical office and/or customer service.

Responsibilities

Coordinate and schedule patients for surgical procedures based on physician recommendations.
Verify patient demographics, health history, and insurance information.
Navigate and accurately schedule patients in the Care Cloud EMR System.
Serve as a liaison among patients, surgeons, and hospitals during pre-operative preparations.
Explain the need for a complete physical exam, including lab work, EKG, chest x-ray, and informed consent.
Answer telephone inquiries from patients and their families about surgery and related concerns.
Follow up with physicians and laboratories to ensure test results are received and sent to the hospital or surgery center.
Maintain a professional appearance and demeanor in accordance with company policies.
Keep commitments and inform the direct supervisor of work progress, schedules, and issues.
Help maintain a clean, neat, and welcoming environment for patients.
Comply with applicable state, federal, and other regulations and company policies.
Perform other duties as assigned by management.