Surgery Coordinator (Hybrid)

Redirect Health • Phoenix, AZ

20d • Hybrid

About The Position

The Surgery Coordinator advocates for Redirect Health members by coordinating surgical care, managing costs, and helping ensure high-quality outcomes at fair, negotiated rates. This hands-on role supports members navigating surgical procedures, coordinates care from intake through completion, negotiates costs, and works to improve member confidence, access to care, and affordability.

The coordinator works with internal providers, hospitals, surgical facilities, anesthesiologists, and external provider offices. Success is measured by timely and effective coordination, fair procedural costs, member satisfaction and confidence, and achievement of coordination, cost-management, and advocacy KPIs.

Requirements

• High school diploma or GED.
• At least 1 year of experience in a healthcare administrative support or case management-related role.
• Clear, empathetic communication.
• Ownership and follow-through.
• Analytical and decision-making skills to navigate complex care scenarios.
• Ability to work well across teams and with external partners.
• Commitment to advocating for patients.
• Applicants must be authorized to work in the United States without employment-based visa sponsorship.

Nice To Haves

• Medical billing background.
• Proficiency in Microsoft Word, Excel, and an EMR system.

Responsibilities

• Coordinate surgical care from intake through completion, including timelines and communication.
• Support members by prioritizing their needs with compassion and clarity.
• Collaborate with internal providers, hospitals, surgical facilities, anesthesiologists, and external provider offices.
• Improve cost management, care coordination efficiency, and member experience.
• Advocate for members by negotiating fair and equitable rates with providers.
• Build trust with members during high-stress healthcare situations.
• Communicate clearly and confidently with providers and facilities.
• Meet or exceed KPIs tied to coordination and advocacy goals.

Benefits

• Healthcare coverage with no paycheck premiums and no cost when care is needed, as described in the posting.
• No cost to add a spouse or children to healthcare coverage.
• No deductibles; the company reimburses them.
• No out-of-pocket maximums.
• Dental and vision insurance.
• Paid time off and sick time.
• 401(k) access.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED