OUTPATIENT SERVICES MANAGER

Horizon Health•Paris, IL

1d•$69,903 - $111,844•Onsite

About The Position

Horizon Health is a Critical Access, Rural Health Facility comprised of 25-inpatient beds located in Paris, IL & a multitude of outpatient clinic settings including Family Practice and Specialty Clinics in Paris and surrounding cities. We have been serving residents of Edgar County since 1968 though community education, emergency services, and outpatient care. As we continue to expand our services & locations, our community has grown far beyond Paris. Our rich history and strong community support pave the way for the future of healthcare as we serve you—our family, friends, and neighbors. Position Summary: The Surgery Center Nursing Care Manager reports to the Director of Surgical Services and is responsible and accountable for delivery of safe, effective, direct, and indirect, patient-family centered care through the continuum of their stay, to include: The Operating Room suite, Endoscopy Suite, and the Sterile Processing Unit. The manager has 24-hour responsibility and accountability for the areas specified. The Nursing Care Manager must work closely with all Surgeons and Physicians and collaborate daily with the Anesthesia Department to include immediate patient care needs and ongoing policy and protocol compliance.

Requirements

Current Registered Nursing License in Indiana with Illinois preferred.
Five (5) years of experience in Surgical Services required
Strong organizational and interpersonal skills
Ability to determine appropriate course of action in complex situations
Ability to work independently, exercise creativity, be attentive to detail and maintain a positive attitude
Ability to manager multiple and simultaneous responsibilities and to prioritize scheduling of work
Ability to maintain confidentiality of all medical, financial and legal information
Ability to complete work assignments accurately and in a timely manner
Ability to communicate effectively both orally and in writing
Ability to handle difficult situation involving patient's, physicians or others in a professional manner

Nice To Haves

Bachelor's Degree preferred
Two (2) or three (3) years of experience in a supervisory role preferred
Certified Nurse Operating Room (CNOR) preferred

Responsibilities

Promotes the mission, vision, and values of the organization
Oversees assigned areas in Surgical Services to ensure operational efficiency, regulatory compliance, and fiscal responsibility
Verifies that perioperative personnel provide safe and effective patient-centered care
Follows up with customers on complaints within 24 hours, then identifying steps to correct the problem, communicating with staff, implementing plan, and providing feedback to customer using established guidelines
Verifies that educational resources are available for perioperative staff and holds them accountable for compliance with established standards of care
Coordinates, facilitates, collaborates, and manages any change within perioperative services as well as other areas within the health care institution
Assumes assigned responsibilities of the Surgical Director or other Managers of Surgical Services in their absence
Collects, analyzes, and reports data related to quality or performance improvement projects
Uses effective conflict resolution techniques and keeps the Surgical Director informed of any corrective actions
Evaluates staff and works with them on their evaluations of other perioperative personnel and provides ongoing guidance, support and constructive feedback
Works with the Director of Surgical Services on recruitment and selection of new perioperative staff
Demonstrates ongoing strategies for retention of perioperative staff
Verifies departmental compliance with organizational policies and procedures and regulatory and accreditation standards
Exhibits professional behavior and demonstrates good interpersonal communication skills
Pursues professional growth and participates in a professional organization
Acts as a patient advocate and maintains privacy and confidentiality of all appropriate information
Assure automated time-keeping system information is up-to-date and accurate for employees within department and submits timecards within established timeframes
Provides the Surgical Director with surgeon or staff feedback on necessary purchases of minor or major equipment and supplies
Adhere to dress code, appearance is neat and clean
Complete annual educational requirements and maintain ACLS/BLS and PALs certifications
Consistently represents the organization in a positive and professional manner
Complies with all organizational policies and standards regarding ethical business practices
Attends and participates in required meetings and committees as assigned
Holds regular departmental meetings and in-service for staff