OUTPATIENT SERVICES ASST

Independence Health System • Butler, PA

1d

About The Position

The Outpatient Services Assistant greets and assists patients and directs phone calls to the appropriate area in a professional and efficient manner. The role registers patients using established procedures to initiate medical records and patient accounting, enters orders into Meditech, and completes registration processes accurately, including collecting financial information and obtaining authorizations, referrals, and other required information when applicable.

The position also performs phlebotomy and EKG examinations, supports imaging staff and patient flow, and helps maintain patient waiting areas by identifying and reporting housekeeping or maintenance concerns. The employee is scheduled according to operational needs, which may include rotating shifts, standby, or on-call scheduling. Local travel between system locations may be expected.

Requirements

• High school diploma, GED, or higher level of education.
• Completion of a phlebotomy training program or medical assistant training program, or six months of phlebotomy experience.
• Strong leadership ability and good organizational skills.
• Independent and critical-thinking skills and sound judgment.
• Knowledge of legal aspects and liability of nursing practice.
• Ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.
• Healthcare provider CPR.
• Act 34 Pennsylvania State Police Criminal Record Check.
• Act 33/73 clearances.

Nice To Haves

• Six months of experience in a position utilizing medical terminology, or one year of healthcare registration experience and healthcare insurance knowledge.
• Experience in a healthcare setting.

Responsibilities

• Greet patients upon entry and complete accurate, efficient registration data entry and paperwork, including scanning documents.
• Obtain ABNs, referrals, and insurance authorizations when indicated.
• Monitor patient waiting areas for housekeeping and maintenance issues, enter work orders, communicate with appropriate parties, and alert a supervisor to concerns.
• Assist imaging staff and patients with physical assistance or other support needed to maintain patient flow and satisfaction.
• Answer patients’ questions during registration and inform them of delays or information related to their exam.
• Collect quality blood specimens with minimal recollection rates according to established procedures.
• Perform EKG examinations according to established protocols and policies.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED