Surgery and Treatment Coordinator

Medical Eye Associates•Waukesha, WI

126d•$20 - $28

About The Position

The Surgery and Treatment Coordinator works full time across clinic locations in Waukesha, Oconomowoc, and Wauwatosa. The role coordinates surgeries, procedures, follow-up appointments, diagnostic therapy, and other treatments, while serving as a point of contact for patients, physicians, clinic staff, and outside facilities. The coordinator helps patients understand preoperative, financial, preparation, and arrival requirements; obtains insurance authorization; handles surgical orders and charges; and maintains confidential patient records. The schedule is 40 hours per week, Monday through Friday, with no evenings or weekends.

Requirements

High school diploma required.
High level of attention to detail.
Excellent written and verbal communication skills.
Strong customer service skills.

Nice To Haves

One year of medical scheduling experience preferred.

Responsibilities

Coordinate and schedule surgeries, procedures, and follow-up appointments as designated by physicians, following established policies and procedures.
Interact with patients, physicians, clinic staff, and outside facilities, providing accurate, timely, and responsive information.
Coordinate arrangements for surgical assistants, special equipment, and surgical materials.
Schedule diagnostic therapy and other requested treatments.
Obtain surgery authorization from patients’ insurance companies.
Provide generic preoperative information sheets and advise patients of preoperative surgical and financial requirements.
Answer and screen telephone calls courteously and document messages for physicians and other personnel.
Collect patient payments and place surgical orders in Epic.
Select appropriate coding, such as CPT and ICD-10, and enter charges for surgical procedures.
Provide patients with detailed information about test preparations, procedures, scheduled arrival times, and other directions.
Maintain files and patient records confidentially.