Surety Marketing Representative

CNA Insurance•US-MOAA-Missouri-Work at Home, MO

7d•$54,000 - $103,000•Remote

About The Position

The Surety Marketing Representative serves as the link between CNA Surety and agency customers and extends the underwriting team. Reporting to a Regional Marketing Rep Manager, the representative executes business strategies across an assigned territory through regular in-person and virtual sales calls. Using a solution-based sales approach, the role generates and increases premium with assigned agencies to achieve corporate and individual sales goals. The representative also supports public relations, strengthens brand and product awareness, and projects a professional corporate image. This is an outside marketing role involving overnight travel of up to 30%. The candidate must live within one hour of the St. Louis, Missouri area. The role requires regular virtual account contacts and monthly in-person agency visits, along with a rigorous territory schedule. The representative develops expert knowledge of CNA Surety products and services, educates agencies, builds and manages customer relationships, identifies new business and agency appointment opportunities, and collaborates with underwriting and other internal and external partners. The role also gathers territory and market intelligence, monitors relevant industry and legislative activity, and assists with delinquent accounts and accounts receivable collection.

Requirements

Bachelor's degree or equivalent experience in sales, business development, or a customer-facing role.
At least 2–3 years of experience in sales and/or marketing.
Valid driver's license.
Exceptional interpersonal, communication, sales, and telephone skills.
Ability to interact confidently and effectively with internal and external customers and partners and deliver presentations as needed.
Ability to provide a high level of customer service, seek new business opportunities, and meet or exceed sales goals.
Strong organizational skills, attention to detail, ability to work independently on multiple tasks, adaptability, and ability to collaborate in a team environment.
Strong knowledge of insurance and surety industry practices.
Accounting or business-related experience.
Strong analytical and creative problem-solving skills.
Willingness and ability to travel as needed.
Proficiency with Microsoft Office Suite and ability to learn other business-related software.
Must live within one hour of the St. Louis, Missouri area.

Responsibilities

Develop expert knowledge of CNA Surety products and services to educate agency customers and meet customer needs and sales quotas.
Conduct regular sales calls with agencies in the assigned territory to build relationships, brand loyalty, retention, and new premium growth.
Use technology resources, including virtual contacts and presentations, to address customer needs and execute effective selling strategies.
Educate and train agents on agent automation services, including Portal, bONdLINE, Direct Bill, and ePay, as well as product and technology changes.
Manage territory logistics and maintain a rigorous schedule of daily or weekly virtual account contacts and monthly in-person agency visits.
Personally contact agents and prospects as outlined in the Marketing Representative's Procedure Manual to generate increased production.
Listen to agent customers, gather details about complaints, and support their resolution in accordance with the procedure manual.
Prospect for new agency appointments and other business opportunities; identify agents with growth opportunities in commercial and contract bond business and appoint them or add them to the prospect list.
Build relationships and participate in collaboration meetings with internal and external customers to align efforts, set sales strategies, drive business, and deliver service.
Collaborate with leadership and underwriting on new business opportunities, market alignment, and sales and marketing plans.
Gather and record agency and market intelligence for the territory and key markets through agency contacts and research.
Participate in industry and agency associations and monitor industry activities that may affect company operations.
Research, monitor, and report on legislative activities in the territory that may affect company operations; contact government agencies as needed to gather information or provide surety bond education.
Use available reporting to identify delinquent accounts and assist with accounts receivable collection in the territory.
Perform additional duties as assigned.