Supportive Living Coordinator
About The Position
The Supportive Living Coordinator manages State Home Care and Supportive Housing program services for residents of a local Supportive Housing site and State Home Care consumers in the surrounding community. The role links residents with needed support services and partners with the local housing authority (LHA) to advocate for residents, promote communal activities, and support onsite meal programs. The Coordinator supports the dignity and independence of older adults and people with disabilities by assessing situations, identifying unmet needs, arranging and coordinating services, monitoring those services, and advocating with other agencies. The position provides case management, conducts in-person assessments and resident safety checks, determines program eligibility, makes referrals, and coordinates emergency or one-time services. It also supports resident care conferences, outreach and programming, nutrition initiatives, housing procedures, and the working relationship with the LHA. The Coordinator maintains required records and reports, follows confidentiality and documentation rules, holds weekly onsite office hours, and provides Home Care Department coverage as needed. The role calls for dependable, collaborative, and responsive work; strong communication, analytical, organizational, and time-management skills; flexibility; and commitment to the agency’s values and inclusive environment. The physical environment is described as comfortable with minimal exposure to injury or hazards, with occasional workload-related stress and interruptions. The job frequently involves sitting, standing, walking, bending, reaching, stooping, and handling loads up to 20 pounds.
Requirements
- Must be able to work independently and collaboratively with diverse populations and as part of a team.
- Strong leadership and group skills.
- Exceptional time-management and organizational skills; ability to manage multiple tasks in a fast-paced environment and ensure closed-loop communication.
- Strong verbal and written communication skills, including communicating in ways that meet diverse styles and cultural backgrounds.
- Critical-thinking skills, using logic and reasoning to assess alternative solutions, conclusions, or approaches.
- Dependability, punctuality, flexibility, and ability to attend and participate in meetings as needed.
- Ability to use Adobe, MS Word, Excel, SharePoint, and other Microsoft 365 platforms.
- Must be accessible by phone directly or through coverage during normal business hours.
- Must meet CORI/SORI and public health screening requirements.
- Frequently sit, stand, walk, bend, reach, and stoop; frequently lift, pull, push, and carry up to 20 pounds.
Nice To Haves
- Bachelor’s degree preferred.
- Experience working within an interdisciplinary team preferred.
- Previous Aging Services Access Point (ASAP) and/or housing experience preferred.
- Experience with Wellsky is a plus.
- Bilingual skills are a plus.
Responsibilities
- Provide case management to oversee and monitor services and care coordination for older adults in the State Home Care Program, primarily residents of a local Supportive Housing site.
- Conduct in-person assessments and resident safety checks through home visits.
- Determine eligibility for the State Home Care Program and other community programs or resources, make referrals, and manage emergency and one-time-only services for housing residents as needed.
- Participate in or facilitate care conferences with residents, family members, the LHA, and community professionals to discuss care needs and resources or mediate resident conflicts.
- Conduct outreach and monthly communal activities; promote housing services, SCES programs, and social activities; and create newsletters, calendars, or informational flyers.
- Coordinate resident programming with other SCES staff.
- Monitor participation in onsite nutrition programs and work with the SCES Nutrition Department to ensure meals and programming meet residents’ needs and wishes.
- Help residents experiencing food insecurity through referrals to community programs, Meals on Wheels, or assistance accessing SNAP benefits.
- Maintain knowledge of the LHA application process, move-in and move-out procedures, and housing-site rules and regulations; assist building management with service planning for relocating residents as requested.
- Maintain or create a Memorandum of Understanding with the LHA to support a positive working relationship and compliance with EOEA Supportive Housing program requirements.
- Submit statistical and narrative reports to EOEA on the Supportive Housing site and resident activities and engagement.
- Maintain consumer records and complete required paperwork accurately, completely, confidentially, and on time in accordance with EOEA and agency standards.
- Comply with HIPAA and other state and agency confidentiality and documentation requirements.
- Hold weekly onsite office hours at the assigned Supportive Housing site.
- Provide coverage for others in the Home Care Department as needed.
- Perform other assigned duties, including translation or interpretation assistance as needed if bilingual.
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What This Job Offers
Job Type
Full-time
