Supportive Housing Manager Full-Time

Episcopal SeniorLife Communities • City of Rochester, NY

6h

About The Position

The Supportive Housing Manager oversees day-to-day operations of services at The Gardens, 270 East Avenue, St. Leo Senior Housing, or Tailor Square. Services include case management (Service Coordination), health and wellness programming, transportation to social outings, and intake and admission coordination. The manager ensures staff follow Department of Health guidelines and regulations related to the ESSHI manual and that Empire State Supportive Housing Initiative participants receive quality services.

The role manages and supervises service and health and wellness staff, coordinates with participants, community referral agencies, vendors, property management, and ESLC colleagues, and is accountable for program quality, staffing, budgets, funder requirements, and grant deliverables. The manager also supports a successful Neighborhood Program at the program site.

Requirements

• Associate degree or higher in a Health and Human Service field.
• Three years of experience providing care management for individuals with experience of homelessness, mental illness, and/or older adults, and knowledge of community resources.
• Valid New York State driver’s license, clean driving record, and willingness to drive a van to transport participants.
• Experience working with homeless populations.
• Prior experience managing a Supportive Housing program or similar community-based program.
• Demonstrated ability to collaborate effectively in a team setting.
• Ability to maintain effective, professional relationships with participants and other members of their care team.
• Strong communication skills.
• Ability to effectively engage clients in a therapeutic relationship when appropriate.
• Ability to work with participants by telephone or in person.
• Experience working with participants who have co-occurring mental health, substance abuse, and physical health problems.
• Experience with community-based and other social support services, as well as healthcare services, that respond to individual needs and preferences and contribute to achieving individual goals.
• Creative, high-energy, resourceful problem-solving ability to manage day-to-day activities of a new Supportive Housing Program.
• Mature, welcoming, pleasant, friendly, and cheerful personality.
• Ability to interact courteously and tactfully with staff, participants, family members, visitors, vendors, and the general public.
• Current health certificate with current PPD.
• Flexible and organized, with the ability to exercise independent, sound judgment.
• Knowledge of community resources, Medicaid services, and available non-Medicaid services.

Responsibilities

• Manage Service Coordinators to ensure participant service plans and health and wellness assessments are current in accordance with Department of Health guidelines.
• Conduct weekly high-risk resident meetings with Service Coordinators.
• Train and orient newly hired staff on Supportive Housing Program and ESLC policies and procedures.
• Implement professional conduct expectations that promote a positive community image and awareness of ESLC and its services.
• Collaborate with the health and wellness coordinator or designee to facilitate programming for ESSHI participants.
• Perform service coordination duties as needed.
• Lead, manage, and supervise the Health and Wellness Coordinator, Service Coordinators, and Driver where staffing patterns require.
• Conduct outreach to community referral agencies to explain the program and obtain referrals.
• Schedule and conduct apartment tours for prospective participants.
• Conduct intake and enroll eligible individuals in the Supportive Housing program when appropriate.
• Coordinate participant services with outside vendors.
• Check in regularly with participants to ensure quality services and high satisfaction.
• Conduct monthly staff meetings and staff supervisions, with supervision frequency based on employee needs, to support communication and accountability for goals and job expectations.
• Conduct quarterly Community Meetings to address participant needs and ensure participants have a voice.
• Maintain staff schedules and time-off requests.
• Monitor, review, and approve timecards.
• Manage, review, and approve credit card purchases and allocations.
• Educate partners and residents about the ESLC Neighborhood Program.
• Ensure a vibrant and successful Neighborhood Program at the Supportive Housing Program location.
• Ensure funder guidelines are followed and grant targets and deliverables are met.
• Actively manage the Supportive Housing program site budget, meet budget targets, and adapt as needed.
• Review and approve appropriate program-site invoices and expenses.
• Work with the property management company to ensure participant experience standards are met.
• Create new policies in collaboration with the Vice President of Community Services.
• Provide ongoing feedback and coaching to promote employee engagement and staff satisfaction.
• Complete annual performance evaluations.
• Collaborate with other ESLC team members as needed.
• Perform other related duties as assigned to meet the organization’s ongoing needs.

Benefits

• 100% employer-paid medical insurance for the High-Deductible Health Plan for single subscribers.
• Health Savings Account with weekly employer contributions or Flexible Spending Account.
• Dental insurance with orthodontist coverage.
• 401(k) with 100% company match on the first 3% of employee contributions.
• Tuition assistance for courses and degrees that support professional growth.
• Earned Time Off accrued weekly and available for use after 90 days of employment.
• Six designated paid holidays and one floating holiday.
• Voluntary short-term disability insurance, vision insurance, and Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree