Sr. Supported Housing Case Manager

Access: Supports for Living•Middletown, NY

23d•Onsite

About The Position

This role is part of a team that values connection, accountability, and real impact. The Supported Housing Coordinator will assist in the development, supervision, monitoring, and evaluation of the Supported Housing program, including program goals and outcomes. The Coordinator will provide supervision and support to Supported Housing team members, assist with staff training and regulatory compliance, and ensure the quality and timeliness of program documentation. The Supported Housing Coordinator will maintain a smaller caseload and provide required services and documentation to recipients. The Coordinator will work collaboratively with staff, recipients, and community partners to support the delivery of quality services and ensure that program and recipient needs are met.

Requirements

Minimum of a Bachelor’s degree required.
Minimum of two (2) years in the provision of mental health services, including promoting recovery, providing crisis management, and coordinating and collaborating with the community.
Strong supervisory, organizational, and communication skills.
Effective collaboration with staff, recipients, and community providers.
Strong crisis management and problem-solving skills.
Effective time management and ability to manage multiple responsibilities.
Flexibility to work evenings, weekends, and participate in off-hours on-call and emergency response as needed.
Must be capable to access all rooms in a 2-story home
Able to work in open space floor plan
Must be capable to move throughout work day
Occasional lifting of > 25+ pounds

Nice To Haves

Supervisory experience preferred.
Familiarity with electronic health records and service documentation preferred.

Responsibilities

Supervise Supported Housing team members, including conducting performance evaluations.
Provide staff training and monitor regulatory compliance.
Facilitate staff meetings and generate and review reports as needed.
Represent the agency at community meetings, including SPOA.
Maintain a lesser caseload and complete all required documentation.
Provide Quality Assurance (QA) review of staff documentation to ensure quality and timely input into the electronic health record.
Assist with program development, monitoring, and evaluation of program goals and outcomes.
Coordinate and collaborate with community resources and service providers as needed.
Work a flexible schedule, including evenings and weekends as needed, to ensure the needs of all recipients are met.
Participate in off-hours on-call and emergency response responsibilities.