Support

Level99 Entertainment•Vista, FL

13d

About The Position

A Support team member at Level99 provides hospitality to restaurant guests and entertainment players. The role includes expediting and delivering food orders to dining room guests and assisting guests picking up orders at the counter window. The team member monitors food quality and ticket times and keeps work areas stocked and organized. They work with front-of-house and back-of-house teams and help maintain consistent food presentation and service standards.

Requirements

Be organized, thorough, and precise.
Demonstrate analytical and systematic thinking.
Understand ticket times and kitchen metrics.
Know health and sanitation codes and policies.
Demonstrate integrity and professionalism.
Bring a positive, joyful, upbeat, energetic attitude and lead by example.
Have a passion for hospitality.
Be able to work a flexible schedule based on business needs, including days, nights, weekends, and holidays.
Be able to work shifts of eight hours or more and stand, sit, squat, or walk for extended periods, including walking up and down stairs.
Be able to grasp, reach overhead, push, lift, and carry up to 50 pounds.
Work well under pressure in a fast-paced, changing environment.

Nice To Haves

Multilingual ability.
Previous back-of-house or front-of-house experience.

Responsibilities

Review guest orders for in-restaurant dining, takeout, and delivery.
Distinguish counter pickup orders from dining room orders and expedite them accordingly.
Interact with guests at the pickup counter to meet their needs and expectations.
Deliver food to guest tables, identify the items being delivered, clear dishes as needed, and attend to guest needs.
Replenish sauces, ramekins, and containers designated for specific service areas.
Communicate effectively with front-of-house and back-of-house teams.
Receive, check, and pack takeout orders.
Keep takeout, delivery, and dining materials organized, including plates, bags, boxes, and labels.
Monitor food quality, consistency, and ticket times.
Learn the food menus and established standards and work toward consistency in flavor and presentation.