Support

Level99 Entertainment•Natick, MA

10d•Onsite

About The Position

The Support/Expeditor connects the Back of House and Front of House teams and reviews orders for takeout and delivery using the TOAST KDS expo screen. This role helps ensure orders are complete and correct and meet Night Shift Natick’s quality standards for flavor and presentation. The ideal candidate is detail-oriented and comfortable working in a fast-paced, high-energy environment. The position also involves running food, clearing tables, and assisting with sauces, tray building, and other parts of the food program. Team members work side by side, with cross-training, flexibility, and communication emphasized across positions. The role pays $6.75 per hour plus tips.

Requirements

Weekend availability is required.
Must be at least 18 years old.
Organized, thorough, and precise.
Stamina and comfort in a high-energy environment.
Strong communication skills; preferably English and Spanish.
Analytical and systematic thinking.
Ability to maintain composure under pressure.
Passion for hospitality.
Understanding of ticket times and kitchen metrics.
Previous Back of House management or line experience.
Ability and passion to learn quickly in areas where experience is limited.

Nice To Haves

Front of House management experience.
Ability to communicate in both English and Spanish.

Responsibilities

Review and understand guest orders for in-restaurant dining, takeout, and delivery.
Distinguish between guest-facing counter pickup and Taproom orders and expedite them accordingly.
Receive, check, and pack guest takeout orders.
Monitor quality, consistency, and ticket times.
Communicate effectively with Front of House and Back of House teams.
Keep materials for takeout, delivery, and dining organized, including plates, bags, boxes, and labels.
Learn food menus and established standards, maintaining consistency in flavor and presentation.
Replenish sauces, ramekins, and containers designated for specific service areas.
Direct and assist food runners in delivering food.
Run food, clear tables, and assist with sauces, tray building, and other food-program tasks.