Support Technician

Dave & Buster's Inc.•Johnson City, NY

4d•$17 - $19

About The Position

Gaming Support Techs, also called Midway Techs, repair and maintain the facility’s games, simulators, and technical equipment. They assist Guests and maintain ideal player conditions in the midway. The role includes delivering a positive Guest experience, providing timely service, maintaining merchandise and supplies, keeping games and work areas clean and organized, performing scheduled game maintenance, and supporting general store maintenance. Team Members must work days, nights, and/or weekends as required and may work in a noisy, fast-paced environment.

Requirements

Must be at least 18 years of age.
Must clearly communicate with Guests and other Team Members.
Must be friendly and able to smile while working days, nights, and/or weekends as required.

Nice To Haves

Technical and/or electrical skills are preferred but not required.

Responsibilities

Repair and maintain amusement equipment in a timely manner.
Load and refill tickets in redemption games and secure ticket storage areas.
Assist Guests with requests, answer questions, make recommendations, and provide a positive experience.
Communicate service information and wait times to Guests, Team Members, and Managers.
Notify the Manager about Guests who appear unhappy and promptly report significant problems or unusual matters to the immediate supervisor.
Stock, display, and secure merchandise in storage areas.
Conduct merchandise inventory during and after shifts, if applicable.
Check and restock necessary supplies and bring areas up to standard.
Review the cleanliness and organization of midway games and ensure games are clean and unobstructed.
Position and set up displays to increase Guest traffic and promote sales.
Assist with daily maintenance and organization of the tech room and storage areas.
Perform daily, weekly, monthly, and quarterly game maintenance as directed by management, efficiently and safely.
Assist with general store maintenance as directed by management.
Assist other Team Members and maintain cooperative working relationships.