Support Technician

Atlantech Online Inc•Silver Spring, MD

5d•Onsite

About The Position

Atlantech Online, Inc. is seeking a dependable and self-motivated full-time Support Technician in Silver Spring, Maryland. The role provides technical support to end-user customers by phone and email, investigating and troubleshooting connectivity and voice-service issues. The technician also monitors the uptime of critical infrastructure and customer networks, manages a steady volume of support tickets, and follows company policies and procedures. The position is part of a collaborative, technology-focused team in a comfortable business-casual environment.

Requirements

At least 2 years of networking experience.
Experience troubleshooting wide area and local area network connectivity and administering VLANs.
Experience with Juniper and Cisco routing and switching equipment.
Ability to identify patterns in support issues when investigating outages.
Ability to handle a steady pace of technical support tickets.
Knowledge of the OSI and DoD reference models.
Knowledge of voice protocols, specifically SIP and VoIP phone systems.
Must be fully vaccinated against COVID-19; reasonable accommodations may be available for documented medical disabilities or sincerely held religious beliefs.
Excellent customer service, teamwork, attention to detail, professionalism, and ability to complete work in a timely manner in a fast-paced environment.