Support Technician

Marlborough District Council • Marlborough, MA

13d

About The Position

Marlborough District Council is seeking a motivated, customer-focused IT Support Technician to join its Information Management team, which supports Council staff and essential community services across the region. The technician will be the first point of contact for a broad range of ICT support needs, providing responsive technical assistance, helping users make effective use of technology, and contributing to reliable and secure IT services. The role includes troubleshooting, device deployment, Microsoft 365 support, cybersecurity assistance, and participation in technology projects across Council facilities throughout Marlborough.

Requirements

• A relevant IT qualification.
• Experience supporting Microsoft Windows, Microsoft 365, Teams, and mobile devices.
• A basic understanding of networking and cybersecurity principles.
• Excellent communication skills and the ability to explain technical concepts in simple language.
• Strong problem-solving and organisational skills.
• A commitment to continuous learning and improvement.
• A collaborative approach and a genuine focus on customer service.
• A full New Zealand driver's licence, or the ability to obtain one.
• Full legal rights to work in New Zealand; the employer is unable to sponsor this position.

Nice To Haves

• Experience in an ICT support environment; 1–3 years is preferred.

Responsibilities

• Provide first-level support for hardware, software, and business applications.
• Respond to and resolve service desk requests and incidents.
• Set up and deploy laptops, mobile phones, tablets, and other devices.
• Support Microsoft 365, Teams, and other Council applications.
• Assist with user account management and onboarding and offboarding processes.
• Support meeting room technology, telephony, and audio-visual equipment.
• Promote good cybersecurity practices and assist with security-related enquiries.
• Maintain accurate asset records and support documentation.
• Assist with technology rollouts, testing, and continuous improvement initiatives.

Benefits

• Life and income protection insurance, health insurance, enhanced leave, and superannuation (conditions apply).
• Relocation support where applicable.
• EAP support, wellness initiatives, and access to Marlborough Chamber of Commerce retail discounts.
• Meaningful work supporting Council staff and the community.
• Inclusive and respectful workplace with equitable opportunities and support for cultural understanding.
• Strong health, safety, and wellbeing-focused culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed