Support Technician

Dave & Buster's•Syracuse, NY

5d•Onsite

About The Position

Gaming Support Technicians, also called Midway Technicians, repair and maintain the building’s games, simulators, and technical equipment. They assist Guests and maintain ideal player conditions throughout the Midway. The role combines equipment maintenance and general store upkeep with Guest service, merchandise handling, and support for other Team Members. Employees may work days, nights, and/or weekends as required.

Requirements

Must be at least 18 years of age.
Must clearly communicate with Guests and other Team Members.
Must be friendly and able to smile frequently while working.
Must be able to work days, nights, and/or weekends as required.
Must be able to work off an extension ladder.
Must be able to work in a noisy, fast-paced environment with distracting conditions.
Must be able to move about the facility and stand for long periods.
Must be able to read and write handwritten notes.
Must be able to lift and carry up to 30 pounds.

Nice To Haves

Technical and/or electrical skills are preferred but not required.

Responsibilities

Repair and maintain amusement equipment in a timely manner.
Load and refill tickets in redemption games and secure ticket storage areas.
Assist Guests with requests, answer questions, make recommendations, and provide a positive experience.
Notify a Manager about Guests who appear unhappy.
Stock, display, and secure merchandise; conduct merchandise inventory during and after shifts when applicable.
Check and restock necessary supplies, bring areas up to standard, and discuss problem areas with a Manager.
Review the cleanliness and organization of Midway games and ensure games are clean and unobstructed.
Position and set up displays to increase Guest traffic and promote sales.
Assist with daily maintenance and organization of the tech room and storage areas.
Perform daily, weekly, monthly, and quarterly game maintenance safely and efficiently as directed by management.
Assist with general store maintenance and support other Team Members as needed.
Keep the immediate supervisor informed of significant problems or unusual matters and take corrective action or suggest alternatives where necessary.
Provide timely and accurate service while managing wait times and communicating with Guests, Team Members, and Managers.
Maintain a cooperative and harmonious working relationship with other company Team Members.