Support Technician

Dave & Buster's•Torrance, CA

3d•$17 - $21

About The Position

Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of the building, including games, simulators, and technical equipment. They assist Guests and maintain ideal player conditions in the midway. The role combines equipment maintenance with Guest service, merchandise and supply support, and general store upkeep in a fast-paced entertainment environment. Team Members may work days, nights, and/or weekends as required.

Requirements

Must be at least 18 years of age.
Must be able to clearly communicate with Guests and other Team Members.
Must be friendly and able to smile while working.
Must be able to work days, nights, and/or weekends as required.
Must be able to work off an extension ladder, work in a noisy and fast-paced environment with distractions, move about the facility, stand for long periods, read and write handwritten notes, and lift and carry up to 30 pounds.

Nice To Haves

Technical and/or electrical skills are preferred, but not required.

Responsibilities

Repair and maintain amusement equipment in a timely manner.
Perform daily, weekly, monthly, and quarterly game maintenance as directed by management, safely and efficiently.
Assist Guests with requests and questions, make recommendations, communicate wait times and other information, and provide a positive experience from arrival through departure.
Load and refill tickets in redemption games, securing ticket storage areas.
Stock, display, and secure merchandise; conduct merchandise inventory during and after shifts when applicable; and check for needed supplies.
Review the cleanliness and organization of midway games, ensure games are clean and unobstructed, and bring areas up to standard.
Set up and position displays to increase Guest traffic and promote sales.
Assist with daily maintenance and organization of the tech room and storage areas, and with general store maintenance as directed.
Inform the immediate supervisor of significant problems or unusual matters and take corrective action or suggest alternatives when appropriate.
Notify a Manager about Guests who appear unhappy and discuss problem areas with a Manager.
Assist other Team Members and maintain cooperative working relationships.