Support Technician I
About The Position
The Support Technician I is a frontline responder who provides technical assistance to end users in a fast-paced corporate environment. The role troubleshoots hardware and software issues, resolves service requests, and provides timely, accurate support to maintain user productivity. The technician works with other IT team members to escalate complex problems, contributes to knowledge base documentation, and delivers customer care while supporting a range of systems and applications. The position is based in Salt Lake City, Utah, and may require on-site support at remote offices or project locations as needed.
Requirements
- Associate degree in IT, Computer Science, or a related field, or equivalent experience.
- Over 1 year of technical support or help desk experience.
- Strong customer-service orientation.
- Foundational knowledge of computer hardware, operating systems, and commonly used software applications.
- Ability to diagnose and efficiently resolve technical issues.
- Critical-thinking and problem-solving abilities.
- Effective verbal and written communication skills.
- Organization and effective time-management skills.
- Willingness to learn and adapt to emerging technologies.
- Ability to collaborate and contribute positively within a team.
- Attention to detail and accuracy in documentation.
- High ethical standards and ability to maintain strict confidentiality.
- Legal authorization to work in the United States.
Nice To Haves
- CompTIA A+ certification.
Responsibilities
- Respond to user support requests by phone, email, or ticketing system and work toward timely resolution.
- Diagnose and address hardware and software issues affecting desktops, laptops, mobile devices, and peripheral equipment.
- Assist with setup and configuration of new equipment.
- Maintain comprehensive and accurate records of support activities and resolutions.
- Escalate unresolved technical issues to higher-level support as needed.
- Use solution articles and departmental resources to resolve technical challenges efficiently.
- Assist with inventory management of IT assets and related equipment.
- Maintain regular attendance and consistent availability according to scheduling requirements.
- Support and uphold system standards across the organization.
- Promote company values and organizational culture.
- Complete training initiatives in alignment with departmental practices.
- Provide on-site support at remote offices or project locations as needed.
- Perform additional duties assigned by management and leadership to meet the organization’s technology objectives.
Benefits
- 100% of medical and dental premiums paid.
- Health Savings Account (HSA) with employer contribution.
- Paid time off (PTO) and paid holidays.
- 401(k) with match.
- Life insurance and disability coverage paid for.
- Supplemental benefits available.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
