Desktop Support Technician I

St. Lucie County Board of County Commissioners•South County Annex, FL

About The Position

The Desktop Support Technician I provides entry-level technical support and customer service to judges and staff of the Nineteenth Judicial Circuit across Okeechobee, Martin, St. Lucie, and Indian River counties. Support is delivered by telephone, email, remote tools, and in person at courthouse locations throughout the circuit. The role troubleshoots desktop hardware, software, and connectivity issues; deploys and configures end-user equipment; supports courtroom and meeting audio/visual systems; and documents work through the helpdesk system. The position operates under general supervision, escalates complex issues to senior Information Technology staff, and builds proficiency in network and court application support. The position uses computers, laptops, printers, copiers, audio/visual equipment, hand tools, helpdesk ticketing systems, remote support tools, imaging and deployment tools, and asset inventory records. Work may involve travel between courthouse locations, occasional ladder climbing, working crouched under desks or in narrow server rooms, and lifting and moving equipment weighing up to 40 pounds. Errors may disrupt courtroom proceedings, staff productivity, or access to court systems; most work is reviewed or escalated as needed.

Requirements

Associate's degree from an accredited college or technical school in information technology, computer science, management information systems, or a closely related field; additional relevant experience may substitute for the recommended education year for year.
One year of experience in information technology desktop support, help desk, or network/desktop support and administration; additional relevant education may substitute for the recommended experience year for year, excluding supervisory experience.
Valid Florida Driver's License to operate a vehicle for travel throughout the circuit.
Successfully complete an FDLE/FBI fingerprint-based background check and CJIS Security Awareness Training before access to court and criminal justice information systems.
Communicate technical information clearly and professionally to non-technical users, and write ticket notes, knowledge base articles, and short reports.
Use basic arithmetic and logical reasoning for troubleshooting, inventory counts, and equipment configuration.
Ability to perform the essential functions satisfactorily; reasonable accommodations may be made to enable individuals with disabilities to perform essential duties and responsibilities.

Responsibilities

Respond to helpdesk service requests and incidents; diagnose and resolve hardware, software, operating system, and network connectivity issues on-site and remotely.
Install, configure, image, and deploy desktops, laptops, tablets, printers, and peripheral devices; set up workstations for new hires and office relocations.
Set up, operate, and perform basic troubleshooting of audio/visual equipment for courtrooms, hearings, meetings, and events, including recording and sound-level checks.
Document, categorize, and update support tickets; escalate complex issues to and coordinate with higher-tier Information Technology staff.
Install and support court applications software; assist and train users on new and existing applications and equipment.
Provide basic support for network operations, user accounts, and server and database environments under the direction of senior staff.
Maintain inventory tracking, asset management, and equipment lifecycle records for court-owned technology.
Create and maintain knowledge base articles and end-user documentation; prepare clear oral and written reports.
Gather and analyze user needs and assist in recommending hardware, software, and network solutions, summarizing them in non-technical terms.
Transport equipment and travel between courthouse locations throughout the circuit; perform other related duties as assigned.
Safeguard court-owned technology and protect the security of systems and data.
Follow safe equipment handling, cabling, and installation practices and courthouse security standards.