Desktop Support Technician I

Chief•Grand Island, NE

About The Position

The Desktop Support Technician I provides technical support and guidance to system users and installs, modifies, and repairs computer hardware and software. The technician troubleshoots issues in person, remotely, by phone, or via chat and works to resolve them accurately and promptly. The role also assists the Network and System Infrastructure team with company projects as needed. Strong communication skills are essential. Chief Industries, Inc. has grown from a small construction company founded in 1954 into a diverse company with multiple divisions and subsidiaries. It employs over 1,400 people and manufactures a wide variety of products.

Requirements

High school diploma or equivalent.
Strong communication skills.

Nice To Haves

An associate or bachelor’s degree in computer science, Information Systems, or relevant experience in a similar position.

Responsibilities

Perform onsite analysis, diagnosis, and resolution of complex computer problems for end users; recommend and implement corrective solutions, including offsite repair for remote users as needed.
Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software.
Collaborate with network and system administrators to support efficient operation of the company’s end-user computing environment.
Perform hands-on desktop-level fixes when remote tools are not appropriate, including hardware repairs and delivery of peripherals.
Respond to incoming calls, service desk tickets, email, and chat regarding equipment incidents.
Develop and maintain an inventory of monitors, keyboards, hard drives, network cards, and other components and equipment as needed.
Assist in developing long-term strategies and capacity planning for future end-user device needs.
Assist the Network and System Infrastructure team with large company projects as needed.