Support Supervisor

Tory Burch • Pottstown, PA

8d

About The Position

The Support Supervisor supports front-of-house and back-of-house store operations in a fast-paced environment with changing priorities. The role may include greeting customers, running items, cashiering, answering phones, following operational policies and procedures, packing and unpacking shipments, and organizing the stock room to support product flow and smooth store operations. The Support Supervisor leads by example, manages conflict, and identifies opportunities to help the team deliver a transformational customer experience. The position requires a flexible schedule that meets business needs, including overnight, evening, holiday, and weekend shifts.

Requirements

• 2 to 4 years of experience in a high-volume, customer-driven retail environment.
• Must have open availability for a flexible schedule that meets business needs, including overnight, evening, holiday, and weekend shifts.
• Ability to lift at least 40 lbs and carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend, and stand for extended periods.
• Must be at least 18 years of age.
• Able to multitask in a fast-paced environment with changing priorities; resourceful, collaborative, motivated, and efficient.

Nice To Haves

• Stock-related experience is a plus.
• A sense of humor is a plus.

Responsibilities

• Support front-of-house and back-of-house store operations.
• Act as a greeter, runner, or cashier and answer phones as needed.
• Understand and execute operational policies and procedures.
• Pack and unpack shipments and organize the stock room to support product flow.
• Lead by example, manage conflict, and identify opportunities to help the team deliver a transformational customer experience.

Benefits

• Competitive pay and rewards for high performance.
• Benefits supporting mental and physical health, financial security, and wellness.
• Employee discount and access to exclusive special offers.
• Retail Excellence Programs in Styling, Coaching, and Brand Ambassador development, with support from Retail Leaders.
• Paid volunteer days and opportunities to give back through the Tory Burch Foundation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed