Support Staff - Graveyard

JWCH Institute • Los Angeles, CA

12d • $48,579 - $51,038 • Onsite

About The Position

The Support Staff position serves a 31-bed residential treatment facility for women and their children in South Los Angeles during the graveyard shift. The role supports clients in following the program schedule and rules and advances JWCH’s mission to improve the health and wellbeing of underserved people in Los Angeles County. A flexible work schedule may be needed to support the 24-hour residential program.

The Support Staff member provides overnight facility oversight, works collaboratively with the treatment team, communicates observations about client needs, and provides administrative and intake support. Duties include conducting environmental checks, preparing shift reports, assisting with medication availability and breakfast, de-escalating situations, maintaining confidentiality and facility cleanliness, and ensuring clients are awake by 6:30 a.m. for daily activities. The position also requires participation in mandatory and annual trainings and completion of assigned projects and other duties.

Requirements

• Knowledge of the alcohol and substance abuse field.
• Knowledge of de-escalation skills.
• High school diploma or GED.
• Three years of sobriety if in recovery.
• Computer skills, including email and Microsoft programs.
• Good oral and written communication skills.
• Good documentation skills.
• Ability to work within a team structure.

Nice To Haves

• Bilingual English and Spanish preferred.

Responsibilities

• Provide care and oversight of the 31-bed residential facility during the graveyard shift.
• Maintain dependability, reliability, and punctuality.
• Maintain professional boundaries with clients and colleagues and interact with courtesy, respect, compassion, dignity, and professionalism.
• Identify and present positive solutions to problems.
• Work effectively as part of a team and collaboratively with the treatment team to serve clients’ needs.
• Maintain a positive professional image and follow the organizational dress code.
• Communicate client needs observed during the graveyard shift to staff.
• Prepare a thorough shift report and email it to staff daily.
• Provide administrative support to clinical, program, and administrative staff.
• Support new client intakes, including inventorying client property, preparing a bed, and washing linens.
• Conduct and document urinalysis testing as needed.
• Maintain confidentiality of patient information and discuss it only with appropriate program personnel involved in client care.
• Walk the property and facility regularly for scheduled environmental checks.
• Complete the daily program checklist, including documenting needed repairs, room checks, and environmental checks.
• Assist in making medications available to clients at designated times.
• Assist with breakfast preparation, cooking, and serving.
• De-escalate clients and situations.
• Remain awake throughout the night.
• Participate in mandatory training sessions and complete required addiction, cultural competency, and other annual trainings.
• Ensure clients are awake by 6:30 a.m. and ready for daily activities.
• Complete assigned graveyard-shift projects and other duties as assigned.
• Maintain cleanliness and organization of the workstation, community room, and other areas of use.

Benefits

• Medical, dental, and vision coverage for employees working 30 or more hours per week.
• Monthly employer-sponsored allowance to assist with health premiums.
• Funded Health Savings Account up to the deductible for carrier-approved medical expenses.
• Paid time off, including vacation and sick leave.
• 13 paid holidays.
• 401(k) Safe Harbor Profit Sharing plan.
• Mileage reimbursement.
• Short- and long-term disability plans (STD/LTD).
• Life insurance policy and AD&D coverage.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED