X Street NC - Swing Shift Support Staff

Volunteers of America Northern California & Northern Nevada•Sacramento, CA

10d•Onsite

About The Position

Volunteers of America Northern California & Northern Nevada (VOA-NCNN) is a ministry of service with nearly 400 paid, professional employees dedicated to helping those in need rebuild their lives and reach their full potential. Founded locally in 1911, VOA-NCNN is one of the largest providers of social services in the region, operating more than 40 programs including housing, employment services, substance abuse, and recovery services to families, individuals, veterans, seniors, and youth. VOA-NCNN provides shelter or housing to over 3,500 men, women, and children every night. Our mission is to change individual lives, instill hope, increase self-worth and facilitate independence through quality housing, employment, and related supportive services. VOA, a Certified Great Place to Work, is currently recruiting for an Overnight Shift Support Staff position at our X Street Navigation Center. In partnership with the City of Sacramento, this 100-bed shelter provides a safe place for adults struggling with homelessness, as well as case management and housing assistance, with the goal of moving our guests out of homelessness and into independent living.

Requirements

Demonstrated ability to communicate and comprehend oral and written instructions and to provide services to clients without ethnic or social prejudices.
General knowledge of issues and challenges unique to homelessness, substance abuse, young adults, minorities, and people with disabilities.
Must be able to utilize a range of interventions to work with clients with varying needs and levels of functioning.
Must have the flexibility to work irregular hours and have the willingness to function as a team member.
Computer skills required.
CPR and First Aid training within ninety (90) days of employment, re-certification as necessary and T.B. testing annually.
Teamwork skills
Oral and written communication skills
Ability to de-escalate crisis situations and assist residents and staff in emergency situations
Organizational skills
Analytical and decision-making ability
Lift and move up to 40 pounds
Physically able to safely maneuver weight distribution of a guest in an emergency situation
Repetitive movements such as mopping or vacuuming
Ability to climb stairs regularly
Stand, walk, bend, stoop, sit frequently, and kneel occasionally

Responsibilities

Explain program rules and regulations to residents and facilitate residents’ observance of the rules.
Coordinate meal preparation/service, bed/sleeping assignments, showers, laundering, and other daily routines.
Provide “awake” shift coverage and maintain ground security at all times. Conduct hourly safety and security checks during designated periods.
De-escalate crisis before it develops and respond to crisis in an appropriate manner, providing emergency assistance to clients and co-workers as necessary.
Maintain daily reports to provide statistical information.
Respond to all client questions and concern.
Perform clerical duties on shift, i.e. answer telephone, record message, and file as necessary.
Maintain clear, thorough, routine communication with all residents.
Support the Volunteers of America Staff in implementing plans to assist the residents in the successful completion of the program.
Role model positive behavior to help clients as they work towards self-sufficiency.
Document and report all client concerns and/or infractions that can impact the program’s security and safety.
Secure approval for exceptions to standard policy.
Notify management of potential workflow problems and resource needs necessary to attain performance standards.
Adhere to staffing schedules in order to provide adequate/safe staffing coverage and to accomplish program objectives.
Communicate with all staff, service providers, and external county/state/city program representatives as required.
Direct available resources as required.
Comprehend and adhere to ethical standards, program philosophy guidelines, and confidentiality laws.
Maintain an above-average working knowledge of fire, safety, and health standards to ensure a safe work environment for clients and all personnel.
Verify the identity of individuals entering or exiting the premises.
Maintain accurate records of client entries and departures.
Use handheld metal detectors (wanding) to ensure no weapons are brought onto the premises.
Follow strict protocols for handling suspicious items or individuals.
Conduct thorough searches of bags and personal belongings.
Ensure prohibited items, such as drugs or paraphernalia, are not brought in.
Identification and storage of items prohibited in the shelter.
Operate security cameras and monitor activity to ensure safety of shelter guests and staff.
Report and respond to any signs of breaches or misconduct.
Coordinate with staff to ensure swift response to medical situations.
Facilitate clear and efficient communication between involved parties.
Assist in de-escalating verbal or physical altercations to maintain the safety of all community members.
Use de-escalation skills to diffuse tense situations without compromising security.
Contact emergency personnel, such as EMS, Fire or law enforcement, when necessary.
Document the incidents and actions taken during emergencies; log first responder information.
Other duties as assigned.