X Street NC - Overnight Shift Support Staff

Volunteers of America Northern California & Northern Nevada•Sacramento, CA

10d•Onsite

About The Position

Volunteers of America Northern California & Northern Nevada (VOA-NCNN) is a nonprofit organization dedicated to helping those in need rebuild their lives. As a Certified Great Place to Work, VOA-NCNN is recruiting for an Overnight Shift Support Staff position at the X Street Navigation Center. This 100-bed shelter, in partnership with the City of Sacramento, provides a safe haven for adults experiencing homelessness, offering case management and housing assistance with the ultimate goal of transitioning guests into independent living. The Overnight Shift runs from 10:00 PM to 6:30 AM, with days off on Tuesday and Wednesday, and requires weekend work.

Requirements

Demonstrated ability to communicate and comprehend oral and written instructions.
Ability to provide services to clients without ethnic or social prejudices.
General knowledge of issues and challenges unique to homelessness, substance abuse, young adults, minorities, and people with disabilities.
Ability to utilize a range of interventions to work with clients with varying needs and levels of functioning.
Flexibility to work irregular hours.
Willingness to function as a team member.
Computer skills required.
CPR and First Aid training within ninety (90) days of employment.
T.B. testing annually.
Teamwork skills.
Oral and written communication skills.
Ability to de-escalate crisis situations and assist residents and staff in emergency situations.
Organizational skills.
Analytical and decision-making ability.
Lift and move up to 40 pounds.
Physically able to safely maneuver weight distribution of a guest in an emergency situation.
Ability to climb stairs regularly.
Stand, walk, bend, stoop, sit frequently, and kneel occasionally.

Responsibilities

Explain program rules and regulations to residents and facilitate residents’ observance of the rules.
Coordinate meal preparation/service, bed/sleeping assignments, showers, laundering, and other daily routines.
Provide “awake” shift coverage and maintain ground security at all times, conducting hourly safety and security checks.
De-escalate crisis situations and respond appropriately, providing emergency assistance as necessary.
Maintain daily reports for statistical information.
Respond to client questions and concerns.
Perform clerical duties such as answering the telephone, recording messages, and filing.
Maintain clear and thorough communication with all residents.
Support Volunteers of America Staff in implementing plans to assist residents in successful program completion.
Role model positive behavior to help clients work towards self-sufficiency.
Document and report client concerns and/or infractions that impact program security and safety.
Notify management of potential workflow problems and resource needs.
Adhere to staffing schedules to ensure adequate and safe staffing coverage.
Communicate with staff, service providers, and external program representatives.
Direct available resources as required.
Adhere to ethical standards, program philosophy guidelines, and confidentiality laws.
Maintain working knowledge of fire, safety, and health standards.
Verify the identity of individuals entering or exiting the premises and maintain accurate records of client entries and departures.
Use handheld metal detectors (wanding) to ensure no weapons are brought onto the premises.
Follow strict protocols for handling suspicious items or individuals.
Conduct thorough searches of bags and personal belongings.
Ensure prohibited items, such as drugs or paraphernalia, are not brought in.
Identify and store items prohibited in the shelter.
Operate security cameras and monitor activity to ensure the safety of shelter guests and staff.
Report and respond to any signs of breaches or misconduct.
Coordinate with staff to ensure swift response to medical situations.
Facilitate clear and efficient communication between involved parties during medical emergencies.
Assist in de-escalating verbal or physical altercations.
Use de-escalation skills to diffuse tense situations without compromising security.
Contact emergency personnel (EMS, Fire, law enforcement) when necessary.
Document incidents and actions taken during emergencies, logging first responder information.
Perform other duties as assigned.