X Street NC - Overnight Shift Support Staff

Volunteers of America Northern California & Northern Nevada, Inc.•Sacramento, CA

12d•$21 - $21•Onsite

About The Position

The Shelter Support Staff is responsible for assuring quality service in a safe, non-judgmental manner to all program participants compassionately and professionally as it relates to the specific program objectives. Objectives include supportive interaction with program participants and team members, assessment of participant’s needs, supporting the safety and the integrity of all residents, and performance of all work duties as required. Work is performed in a cost-effective and service-oriented manner as it relates to established organizational standards.

Requirements

Demonstrated ability to communicate and comprehend oral and written instructions.
Ability to provide services to clients without ethnic or social prejudices.
General knowledge of issues and challenges unique to homelessness, substance abuse, young adults, minorities, and people with disabilities.
Must be able to utilize a range of interventions to work with clients with varying needs and levels of functioning.
Must have the flexibility to work irregular hours.
Willingness to function as a team member.
Computer skills required.
Teamwork skills
Oral and written communication skills
Ability to de-escalate crisis situations and assist residents and staff in emergency situations
Organizational skills
Analytical and decision-making ability

Nice To Haves

CPR and First Aid training within ninety (90) days of employment, re-certification as necessary
T.B. testing annually

Responsibilities

Explain program rules and regulations to residents and facilitate residents’ observance of the rules.
Coordinate meal preparation/service, bed/sleeping assignments, showers, laundering, and other daily routines.
Provide “awake” shift coverage and maintain ground security at all times. Conduct hourly safety and security checks during designated periods.
De-escalate crisis before it develops and respond to crisis in an appropriate manner, providing emergency assistance to clients and co-workers as necessary.
Maintain daily reports to provide statistical information.
Respond to all client questions and concerns.
Perform clerical duties on shift, i.e. answer telephone, record message, and file as necessary.
Maintain clear, thorough, routine communication with all residents.
Support the Volunteers of America Staff in implementing plans to assist the residents in the successful completion of the program.
Role model positive behavior to help clients as they work towards self-sufficiency.
Document and report all client concerns and/or infractions that can impact the program’s security and safety.
Secure approval for exceptions to standard policy.
Notify management of potential workflow problems and resource needs necessary to attain performance standards.
Adhere to staffing schedules in order to provide adequate/safe staffing coverage and to accomplish program objectives.
Communicate with all staff, service providers, and external county/state/city program representatives as required.
Direct available resources as required.
Comprehend and adhere to ethical standards, program philosophy guidelines, and confidentiality laws.
Maintain an above-average working knowledge of fire, safety, and health standards to ensure a safe work environment for clients and all personnel.
Verify the identity of individuals entering or exiting the premises.
Maintain accurate records of client entries and departures.
Use handheld metal detectors (wanding) to ensure no weapons are brought onto the premises.
Follow strict protocols for handling suspicious items or individuals.
Conduct thorough searches of bags and personal belongings.
Ensure prohibited items, such as drugs or paraphernalia, are not brought in.
Identification and storage of items prohibited in the shelter.
Operate security cameras and monitor activity to ensure safety of shelter guests and staff.
Report and respond to any signs of breaches or misconduct.
Coordinate with staff to ensure swift response to medical situations.
Facilitate clear and efficient communication between involved parties.
Assist in de-escalating verbal or physical altercations to maintain the safety of all community members.
Use de-escalation skills to diffuse tense situations without compromising security.
Contact emergency personnel, such as EMS, Fire or law enforcement, when necessary.
Document the incidents and actions taken during emergencies; log first responder information.
May perform other duties as assigned.
Other duties as assigned