Support Staff 1 Arena

Rochester, City of•Rochester Ice Arena, NH

11d

About The Position

Support Staff 1 Arena assists with planning, coordinating, and supervising activities for patrons participating in programs at Rochester Recreation & Arena facilities. The role focuses on maintaining a healthy, safe, and enjoyable environment, meeting customer service expectations, and representing the City positively and professionally. Work may take place indoors or outdoors and involves leading groups through activities, interacting with employees and the public, and supporting program operations.

Requirements

Must be at least 15 years old.
Previous experience working with children.
Current CPR/AED and First Aid certification, or the ability to obtain the certifications.
Working knowledge of activities related to the specific programs offered.
Knowledge of group dynamics, or ability to communicate effectively orally and in writing with employees and the public; enforce regulations firmly, tactfully, and impartially; manage multiple tasks in an organized manner; interact positively and effectively with children and adults; respond quickly and appropriately to emergencies or accidents; maintain detailed and accurate records; and execute oral and written instructions precisely.
Ability to use and prepare camp activity curriculum.
Ability to communicate information and ideas so others understand and observe items at close range, with the ability to adjust focus between close and distant vision.
Ability to move and push objects weighing up to 30 pounds and move safely over uneven terrain.
Ability to work in cold and hot environments.

Responsibilities

Implement activities for specific groups of children, adults, and seniors at Rochester Recreation & Arena facilities.
Help coordinate program participants and volunteers.
Maintain a healthy, safe, and fun environment for participants.
Implement discipline policies and enforce rules and regulations.
Assist with tracking attendance and activities.
Follow departmental policies and procedures.
Communicate with Recreation & Arena staff by email, phone, and in person.
Provide patrons with program updates and answer programming questions.
Administer first aid and CPR/AED when necessary.
Complete incident reports as necessary.
Assist with setting up and cleaning up program areas.
Perform other duties as assigned.