About The Position

The Support Specialist – Acute Care works in Sandra Eskenazi Mental Health Center’s inpatient acute-care setting. The role establishes and maintains a safe environment through ongoing assessment of the milieu and intervention as directed by care plans, nursing or physician orders. It provides activities-of-daily-living skills training and development to clients in group and individual settings, along with crisis management and emergency interventions when medically necessary and directed by the treatment team. The position provides direct and one-on-one client care, supports clients with personal care and selected procedures, completes required documentation, participates in staff debriefings, and meets continuing-education and role competency requirements. The center serves people with serious mental illness and chronic addiction, as well as emotionally disturbed children and their families, using a strength-based, family- and community-centered Recovery Model.

Requirements

  • High school diploma or GED and one year of behavioral-health experience; an associate’s or bachelor’s degree in human services may substitute for the experience.
  • Valid Indiana driver’s license that meets Eskenazi Health driving policy requirements.
  • Basic knowledge of behavioral health, substance-use or co-occurring disorders, and medical terminology.
  • Advanced knowledge of client rights and responsibilities.
  • Basic computer skills, crisis-intervention skills, and strong interpersonal skills.
  • Ability to teach skills according to person-centered learning needs and styles.
  • Ability to communicate clearly and concisely in writing and verbally.
  • Ability to work cooperatively in a multidisciplinary team, think critically, and solve problems efficiently.
  • Ability to provide hands-on client care and perform physical safety interventions.
  • Ability to lift a minimum of 50 pounds.
  • Must meet all population-specific competencies for the role and service area.

Responsibilities

  • Contribute to Eskenazi Health’s mission and model its stated values.
  • Operate under the Recovery Model, including AIDET and the spirit of motivational interviewing.
  • Assess the care environment continuously and intervene as indicated by care plans or nursing and physician orders.
  • Provide activities-of-daily-living skills training and development in group and individual settings to promote independence or maintain functioning.
  • Manage physical and verbal aggression using CPI principles and participate in the seclusion/restraint team as a last resort.
  • Interact patiently and tactfully with a wide variety of people, including during stressful situations.
  • Provide emergency interventions, including cardiopulmonary resuscitation.
  • Complete required acute-care documentation accurately and on time.
  • Participate in staff debriefings to process stressful events, identify improvements, and support colleagues.
  • Monitor and provide direct one-on-one care to clients.
  • Perform selected procedures, including taking vital signs, collecting specimens, monitoring nutritional status, and assisting with bathing, feeding, and toileting, within scope of practice and as assigned.
  • Meet agency continuing-education requirements and population-specific competencies.
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