Support Specialist - Meals on Wheels

Voluntary Action Center of Northern Illinois•Peru, IL

20h•$17 - $22•Onsite

About The Position

Voluntary Action Center of Northern Illinois is seeking a compassionate and organized Support Specialist to join its Meals on Wheels team in Peru, Illinois. This full-time role supports seniors and other community members through client intake and reassessments, wait list management, volunteer support, congregate meal programming, and other daily nutrition program needs. The position is primarily office-based, with occasional driving and backup support in congregate dining and kitchen areas. The schedule is Monday through Friday, 7:00 a.m. to 4:00 p.m., with occasional evenings or weekends as needed.

Requirements

Strong customer service, communication, organization, and computer skills.
Ability to handle confidential information with discretion.
Valid Illinois driver’s license, acceptable driving record, and reliable transportation.
Illinois Food Manager Certification or ability to obtain it within 30 days of hire.
Ability to travel locally and work occasional evenings or weekends as needed.
Comfortable visiting client homes and occasionally lifting up to 30 pounds.

Nice To Haves

Associate degree in human services or a related field preferred.
Two or more years of related social service, nonprofit, community-based, or nutrition program experience preferred.

Responsibilities

Manage the Meals on Wheels wait list, including phone intakes, in-home assessments, reassessments, client files, and database updates.
Help clients connect with available programs, resources, and services.
Support Meals on Wheels and congregate meal operations, including meal counts, volunteer needs, donation slips, participant activities, and occasional meal service support.
Maintain Time and Temperature Logs and other required documentation.
Assist with reports, surveys, filing, phones, and general Nutrition team support.