About The Position
Join Brainlab’s international technical support team as a Support Specialist and serve as a technical partner to customers. The role focuses on installing, maintaining, troubleshooting, repairing, and servicing the Loop-X imaging system at hospitals and clinical sites in your region. You will provide hands-on support at customer sites and technical guidance remotely, helping ensure system reliability, performance, and availability. The position includes regular regional travel, including overnight stays, and occasional international assignments. You will manage home-office days independently and collaborate with internal teams to deliver a seamless customer experience and support continuous improvement.
Requirements
- Degree in Electrical Engineering, Electronics, Mechatronics, or a similar field.
- Initial professional experience in technical support.
- Strong knowledge of IT, computer systems, networking, and technical troubleshooting.
- Excellent analytical, troubleshooting, and problem-solving skills.
- Independent, structured, and solution-oriented approach to work.
- Strong customer focus and excellent written and spoken French and English communication skills.
- Willingness to travel up to 80% in the region, including overnight stays and occasional international assignments.
- Confident user of Microsoft Office.
- Valid driver's license.
- Submit a CV in English.
Nice To Haves
- Technical support experience in healthcare or medical technology.
- Experience with X-ray imaging systems and/or scanner technology.
- Special knowledge of radiation protection.
- Salesforce experience.
Responsibilities
- Independently install, maintain, troubleshoot, and repair Loop-X systems at hospitals and clinical sites.
- Provide professional technical support onsite and remotely, guiding users through system operation and troubleshooting.
- Perform system diagnostics, software and hardware upgrades, preventive maintenance, and proactive service checks.
- Build strong, long-term customer relationships as a trusted technical advisor.
- Complete service activities efficiently, accurately, and in accordance with Brainlab quality standards and procedures.
- Document installations, maintenance, repairs, and other service interventions accurately and comprehensively.
- Collaborate with Sales, R&D, Clinical Support, and other internal teams to ensure a seamless customer experience.
- Share technical feedback and ideas to help improve products, services, and processes.
- Manage home-office days independently and maintain a productive, well-organized workday.
Benefits
- Company car, smartphone, and laptop, also for private use.
- Flexible working hours and home office, Monday to Friday.
- Comprehensive training and continuing education opportunities.
- Well-structured onboarding program.
- Regular team events.
- Supportive and collaborative international team.
- Meaningful work with a lasting impact on medical technology.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
