Support Specialist Imaging Systems - Spain

Brainlab

20h

About The Position

Join Brainlab’s international technical support team as a Support Specialist and serve as a trusted technical partner to customers. The role involves installing, maintaining, troubleshooting, repairing and servicing Brainlab’s Loop-X imaging system at hospitals and clinical sites across your region. You will provide hands-on support at customer locations and technical assistance remotely, helping ensure the system’s reliability, performance and availability. You will work with customers and internal teams to deliver high-quality service, document service interventions, and contribute technical feedback to improve products, services and processes. The role includes regular regional travel, with overnight stays and occasional international assignments, as well as independently managed home-office days. The position offers a supportive international team, flexible working hours, home office Monday to Friday, a company car and work devices that may also be used privately, training and continuing education, and structured onboarding.

Requirements

Degree in Electrical Engineering, Electronics, Mechatronics or a similar field.
Initial professional experience in technical support; experience in healthcare or medical technology is ideal.
Strong knowledge of IT, computer systems, networking and technical troubleshooting.
Excellent analytical, troubleshooting and problem-solving skills.
Independent, structured and solution-oriented approach to work.
Strong customer focus and excellent written and spoken Spanish and English communication skills.
Willingness to travel up to 80% in the region, including overnight stays and occasional international assignments.
Confident user of Microsoft Office.
Valid driver's license.
Submit a CV in English.

Nice To Haves

Experience with X-ray imaging systems and/or scanner technology.
Special knowledge of radiation protection.
Salesforce experience.

Responsibilities

Independently install, maintain, troubleshoot and repair Loop-X systems at hospitals and clinical sites.
Provide professional technical support on-site and remotely, guiding users through system operation and troubleshooting.
Perform system diagnostics, software and hardware upgrades, preventive maintenance and proactive service checks.
Build strong, long-term customer relationships and act as a trusted technical advisor.
Complete service activities efficiently, accurately and in accordance with Brainlab quality standards and procedures.
Accurately document installations, maintenance, repairs and other service interventions.
Collaborate with Sales, R&D, Clinical Support and other internal teams to provide a seamless customer experience.
Share technical feedback and ideas to help improve products, services and processes.
Manage home-office days independently and maintain a productive, well-organized workday.