Imaging Support Specialist (Full-Time)

Hackensack Meridian Health•Hackensack, NJ

About The Position

The Imaging Support Specialist oversees a multi-modality imaging center and is responsible for the performance of its services, including radiography, nuclear medicine, ultrasound, MRI, PET-CT, CT, mammography, X-ray, and DEXA. The role manages employees, responds to changing market conditions, ensures compliance with accrediting and regulatory requirements, and monitors radiation safety. It develops center goals and standards, manages operations and budgets, directs audits, and leads and coaches center supervisors. The position also develops and implements department policies, marketing plans, and process improvements; tracks referrals and market trends; and builds relationships with referring physician offices and other referral sources. It is accountable for meeting or exceeding the center’s volume and revenue goals by growing referrals, patient volumes, and collections. The role reports to the Director of Diagnostic Imaging.

Requirements

Bachelor's degree or at least 5 years of clinical leadership experience.
At least 5 years of relevant imaging experience, including management of personnel, budgets, and physician relations.
Critical thinking skills and decisive judgment.
Ability to work with minimal supervision in a fast-paced environment and take appropriate action.
Excellent written and verbal communication skills.
Computer proficiency, including Microsoft Office and/or Google Suite platforms.

Nice To Haves

Master's degree preferred.
Demonstrated experience with and comprehensive knowledge of Imaging/Radiology Services.

Responsibilities

Oversee a multi-modality imaging center and manage the performance of its imaging services.
Manage employees, respond to changing market conditions, and ensure compliance with accrediting and regulatory requirements, including radiation safety measures.
Develop and implement center goals, plans, and standards consistent with clinical, administrative, legal, and ethical requirements.
Manage and evaluate center operations, including care delivery, information technologies, service levels, complaint management, performance, and quality control.
Plan and monitor staffing activities, including hiring, orientation, evaluation, disciplinary actions, and continuing education.
Prepare, monitor, and evaluate center budgets; ensure operations comply with allocated funding; and coordinate and direct internal and external audits.
Lead, mentor, and coach one or more center Supervisors to develop self-sufficient leaders.
Prepare, implement, and manage department policies and procedures, ensuring compliance with federal and state laws and regulations.
Participate in discussions with vendors and manufacturers.
Maintain knowledge of the outpatient radiology industry, its services, and local competition.
Identify ways to improve processes and patient satisfaction while supporting employee engagement.
Develop and implement a marketing plan and track referrals.
Build relationships with referring physicians, attorneys, paralegals, and insurance adjusters to promote imaging services.
Liaise with referring physician offices through visits and calls, and resolve physician office and patient service issues.
Recommend and pursue new business opportunities.
Provide monthly and quarterly reports on referral trends, market analyses, and successes.
Meet or exceed volume and revenue goals by growing referral bases, patient volumes, and collections.
Take calculated risks to increase profitability and brand recognition.
Perform other related duties and projects as assigned, and adhere to HMH organizational competencies and standards of behavior.