Support Services Utility Lead (Full Time)
About The Position
TouchPoint Support Services is hiring a full-time Support Services Utility Lead at Dell Seton Medical Center at UT in Austin, Texas. The role assists shift supervisors and department directors with the department’s daily operations and helps maintain high-quality service by training, supporting, supervising, and interacting with team members. The lead helps ensure daily assignments and schedules are completed, sets a positive example through professional interactions, and contributes to respectful customer service for patients, families, visitors, coworkers, and others. The position is scheduled from 3:00 p.m. to 11:30 p.m., with days that may vary and rotating weekends. The fixed pay rate is $18.25 per hour. One year of housekeeping lead or supervisory experience is preferred; training is available.
Requirements
- Ability to perform the essential functions of the position satisfactorily, with or without reasonable accommodation.
Nice To Haves
- One year of previous housekeeping lead or supervisory experience.
Responsibilities
- Deliver quality customer service with attention to detail and one-on-one support.
- Provide assignments and assistance to team members.
- Demonstrate proper use of personal protective equipment while performing job duties.
- Relieve the shift supervisor when absent.
- Adjust or cover schedules as needed during short staffing.
- Conduct quality assurance surveys to ensure team members maintain standards.
- Monitor and report equipment issues or shortages.
- Conduct customer and patient surveys.
- Interact appropriately with patients and customers in relation to age-based competencies.
- Maintain respectful, professional relationships with customers, patients, families, coworkers, and others.
- Perform other duties as assigned by a supervisor or director.
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance and AD&D
- Disability insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid and/or unpaid time off benefits may be available in accordance with applicable federal, state, and local laws.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
