SUPPORT SERVICES UTILITY LEAD (FULL TIME)
About The Position
TouchPoint Support Services is hiring a full-time Support Services Utility Lead at Dell Seton Medical Center at UT in Austin, Texas. The role assists shift supervisors and department directors with day-to-day department operations, maintains quality standards, and supports and trains team members. The lead ensures daily assignments and schedules are completed, provides a positive example through professional interactions, and helps maintain respectful relationships with customers, patients, families, coworkers, and others. The role may also relieve the shift supervisor when absent and help adjust or cover schedules during short staffing.
Requirements
- One year of previous housekeeping lead or supervisory experience is preferred.
Nice To Haves
- One year of previous housekeeping lead or supervisory experience.
Responsibilities
- Deliver quality customer service through attentive, one-on-one support.
- Provide assignments and assistance to team members.
- Demonstrate proper use of personal protective equipment while performing job duties.
- Relieve the shift supervisor during absences.
- Adjust or cover schedules as needed during short staffing.
- Conduct quality assurance surveys to ensure team members maintain established standards.
- Monitor and report equipment issues or shortages.
- Conduct customer and patient surveys.
- Interact appropriately with patients and customers in accordance with age-based competencies.
- Perform other duties as assigned by a supervisor or director.
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and the Choice Auto and Home Program
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance/AD
- Disability insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- May be eligible for paid and/or unpaid time off in accordance with applicable federal, state, and local laws
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
