Trainer Support Services Technician

Corewell Health • Grand Rapids, MI

1d • Onsite

About The Position

The Support Services Technician works across two or more locations and in two or more assigned department roles. Possible assignments include Environmental Services Technician, Nutrition Services Technician, Patient Transport, Supply Chain Material Coordinator, and Receptionist. The department determines assignments according to operational needs, and team members must meet the specific requirements of the job profile they are performing.

The role maintains shift accountability for support services duties and trains new and existing staff on department procedures, expectations, quality, safety, and customer service standards. Team members help provide a safe, clean, and visually appealing environment and contribute to patients’ experiences through effective communication and assistance. This is a part-time, evening-shift position scheduled for 20 hours per week, with variable workdays and every other weekend.

Requirements

• High school diploma or equivalent.
• At least 6 months of relevant experience, including job-profile tasks and/or other related experience.
• Flexibility to work in two or more locations and two or more department roles as assigned.
• Meet the specific requirements of the job profile being performed.

Nice To Haves

• At least 1 year of relevant experience in customer service and/or other related experience.
• At least 6 months of leadership experience.
• For Patient Transport: Basic Life Support (BLS) certification from the American Heart Association or American Red Cross within 90 days.
• For Environmental Services: Certified Healthcare Environmental Services Technician (CHEST) credential from the Association for the Healthcare Environment within 1 year.
• For Nutrition Services: ServSafe Manager, ServSafe Allergen, and ServSafe Handler certifications from the National Restaurant Association within 90 days.

Responsibilities

• Work as a team member and perform duties associated with the assigned job profile.
• Communicate effectively with hospital staff, visitors, and patients or residents; greet people and assist with hospital navigation.
• Help maintain a safe, clean, and visually appealing environment that supports patient care and experience.
• Complete special projects as assigned and directed.
• Train and provide ongoing instruction to new and existing Support Services staff.
• Act as team lead when the upline is absent and report work-related issues to the upline.
• Assign, coordinate, and inspect employee work assignments and complete quality assurance inspections.
• Ensure services comply with state and federal regulations, accreditation and compliance requirements, and organizational policy.
• Navigate between campus locations to support operations.

Benefits

• Comprehensive benefits package supporting financial, health, and work/life balance goals; eligibility depends on employment type and status.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and other offerings.
• Optional identity theft protection and home and auto insurance.
• Traditional and Roth retirement options with service contribution and matching savings.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED