Support Services Specialist

Fulton Bank • Lancaster, PA

5d • Onsite

About The Position

This full-time, on-site position is based at Fulton Bank’s corporate headquarters in downtown Lancaster, Pennsylvania. Core working hours are 8:00 a.m. to 4:30 p.m., Monday through Friday. The Support Services Specialist processes and reconciles increasingly complex transactions affecting trust accounts on the trust accounting system, follows prescribed policies and procedures, and maintains controls to safeguard customer assets.

The role handles daily account entries and balancing, wire activity, directed trading information, incoming maturities and corporate action proceeds, mutual fund and money market transactions, maturing items, and position reconciliations with depository institutions. It also involves researching and correcting discrepancies, coordinating with internal colleagues and investment managers, maintaining files and documentation, reviewing automated reports, processing mail, and ordering supplies as needed.

Employees are accountable for understanding and following applicable compliance programs, regulations, policies, procedures, and training requirements, identifying compliance risks, and escalating risks to appropriate management. The role may also perform other duties assigned by the manager. Fulton Bank states that it is an equal opportunity employer and requires employees to be authorized to work in the United States without current or future visa sponsorship.

Requirements

• High school diploma or equivalent.
• At least 3 years of experience in a trust department is preferred.
• Must be authorized to work in the United States without current or future visa sponsorship.

Nice To Haves

• Three or more years of trust department experience.

Responsibilities

• Monitor and balance daily entries and activity against totals posted to the trust accounting system.
• Post outgoing wire entries, clear rejected entries, monitor offsetting entries, post corrected items, and process history reversals and stop payment requests.
• Monitor and post incoming wire packets, and perform midday and end-of-day balancing.
• Process directed trading information, including executed employee securities and mutual fund trades, in the trust accounting system; coordinate with the Investment Trader on information and settlement processing.
• Resolve complex security trading problems with internal clients, investment managers, and other support services employees within critical deadlines.
• Prepare, calculate, and communicate incoming maturities, income, and corporate action proceeds to custody-related accounts within required deadlines.
• Prepare and execute daily mutual fund and money market instrument purchases and sales by phone or electronically with vendor partners.
• Process maturing items accurately and promptly, post necessary entries, ensure funds are received, and ensure securities are delivered to appropriate institutions.
• Reconcile position balances between the trust accounting system and depository institutions; research variances, take corrective action or advise the responsible employee, and provide supporting documentation.
• Review trust automated reports as needed; process daily mail; maintain files, including imaged files, legal documents, archives, and storage; and order supplies as needed.
• Follow applicable compliance programs, regulations, policies, procedures, and training requirements; identify compliance risks and escalate them to appropriate management.
• Perform other duties as assigned by the manager.

Benefits

• Medical plans with prescription drug coverage
• Flexible spending account or health savings account, depending on the medical plan chosen
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) program with employer match
• Employee Stock Purchase Plan
• Paid time off programs, including holiday pay
• Paid volunteer time
• Disability insurance coverage
• Maternity and parental leave
• Adoption assistance
• Educational assistance
• Wellness program with financial incentives
• Short-term incentive compensation plan, subject to individual and company performance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED