Support Services Specialist

Fulton Bank•East Lampeter Township, PA

7d•$18 - $26•Onsite

About The Position

This is a full-time, on-site career opportunity based at Fulton Bank’s corporate headquarters in downtown Lancaster, Pennsylvania. Core working hours are 8:00 a.m. to 4:30 p.m., Monday through Friday. The Support Services Specialist processes and reconciles increasingly complex transactions affecting trust accounts in the trust accounting system. The role ensures work is performed according to prescribed policies and procedures and maintains controls to safeguard customer assets. Responsibilities include transaction and wire processing, balancing, trade processing, handling maturities and corporate actions, mutual fund and money market transactions, position reconciliation, and maintaining reports, records, and files. The position also requires following Company compliance programs, policies, procedures, and applicable regulations; completing assigned compliance training; identifying compliance risks; and escalating risks to the appropriate level of management. Other duties may be assigned by the manager.

Requirements

High school diploma or equivalent.
Must be authorized to work in the United States without current or future employment visa sponsorship.
Ability to follow Company compliance programs, applicable laws and regulations, and policies and procedures, and to identify and escalate compliance risks.

Nice To Haves

Three or more years of experience in a trust department (preferred).

Responsibilities

Monitor and balance daily entries and activity against totals posted to the trust accounting system, including posting outgoing wires, clearing rejected entries, monitoring offsetting entries, posting corrected items, processing history reversals and stop payment requests, and monitoring and posting incoming wire packets.
Perform midday and end-of-day balancing.
Process directed trading information, including executed trades involving employee securities and mutual funds, in the trust accounting system.
Communicate with the Investment Trader to obtain complete information and support settlement processing.
Resolve complex security trading problems by coordinating with internal clients, investment managers, and other support services employees within critical deadlines.
Prepare, calculate, and communicate incoming maturities, income, and corporate action proceeds to custody-related accounts within required deadlines.
Prepare and execute daily purchases and sales of mutual funds and money market instruments by phone or electronically with vendor partners.
Process maturing items accurately and promptly, ensure required entries are posted to the trust accounting system, confirm receipt of funds, and ensure securities are delivered to the appropriate institutions.
Reconcile position balances between the trust accounting system and depository institutions; investigate variances, take or advise on corrective action, and provide supporting documentation.
Review trust automated reports as needed; process daily mail; maintain physical and imaged files, legal documents, archives, and storage; and order supplies as needed.
Perform other duties as assigned by the manager.
Read, understand, and follow Company-assigned and job-related compliance programs, regulations, policies, and procedures; complete assigned compliance training by established due dates; identify compliance risks and escalate them to appropriate management.

Benefits

Medical plans with prescription drug coverage
Flexible spending account or health savings account, depending on the medical plan chosen
Dental insurance
Vision insurance
Life insurance
401(k) program with employer match
Employee Stock Purchase Plan
Paid time off programs, including holiday pay
Paid volunteer time
Disability insurance coverage
Maternity and parental leave
Adoption assistance
Educational assistance
Wellness program with financial incentives
Short-term incentive compensation plan subject to individual and company performance