Support Services Specialist

Defense Counterintelligence and Security Agency•Boyers, PA

12d

About The Position

The Support Services Specialist manages the agency’s postal and shipping programs, including services provided by USPS and commercial carriers such as UPS and FedEx. The role oversees the program budget, develops and executes spend plans, validates carrier invoices, and promotes financial accountability. It analyzes mailing systems and processes and recommends policy, procedure, and equipment changes to improve operational efficiency and effectiveness. The specialist serves as a program expert and agency point of contact for shipping programs, including serving as Contracting Officer Representative (COR) for the Official Postal Center contract. Responsibilities also include administering shipping platforms such as UPS CampusShip, managing user access and reviewing shipments, conducting agency-wide training, managing day-to-day Official Postal Center and official mail operations, and overseeing the transfer and disposition of operational records. This is a full-time, non-exempt position in the DCIPS excepted service. The work schedule is flexible, overtime may occasionally be required, and supervisors may approve limited, temporary situational telework on a case-by-case basis. The position may require temporary duty or local travel and requires an appropriate security clearance. It is subject to drug testing, and selected applicants may be required to serve a two-year trial period.

Requirements

U.S. citizenship.
Males born after December 31, 1959, must be registered for Selective Service.
At least one year of specialized experience equivalent to the next lower level in the normal line of progression, demonstrating the knowledge, skills, and abilities required for the position.
Specialized experience must include analyzing, evaluating, and improving organizational mail management processes, including programs for USPS and commercial carriers such as UPS and FedEx.
Experience managing agency-wide shipping accounts, resolving billing issues, administering shipping platforms, validating invoices, and ensuring shipment accountability.
Experience evaluating mailing systems and practices and recommending policy or procedure changes to improve enterprise efficiency and effectiveness.
Experience developing budget projections and annual spend plans and overseeing funds for postal and shipping operations.
Experience serving as a primary or alternate COR for postal service contracts and ensuring vendor performance meets contract requirements.
Experience resolving issues and developing and conducting organization-wide training on shipping systems and procedures.
Applicants must demonstrate the competencies necessary for success, including technical credibility, financial management, customer service, and accountability.
An appropriate security clearance must be obtained and maintained if selected.
A negative drug test result is required; the position is subject to initial and random drug testing.
Education may not substitute for specialized experience at this grade level.

Responsibilities

Manage postal and shipping programs and liaise with USPS, UPS, and FedEx to support operations and resolve account issues.
Develop and execute program budgets and spend plans.
Validate and approve carrier invoices for payment.
Analyze mail systems and processes and recommend policy changes and equipment modernization.
Develop and implement procedures to improve efficiency.
Serve as COR for the Official Postal Center contract and as the agency point of contact for shipping programs.
Administer shipping platforms such as UPS CampusShip, including managing user access and reviewing shipments.
Develop and conduct agency-wide training on mail systems.
Manage day-to-day Official Postal Center operations and official mail functions.
Oversee the transfer and disposition of operational records.
Resolve shipping program issues and ensure vendor performance aligns with contract requirements.