Support Services Specialist

Defense Logistics Agency • Cherry Point, NC

7h

About The Position

The Support Services Specialist manages and oversees a wide range of installation support services, including utilities, telephone services, custodial services, refuse, pest management, environmental services, police and fire services, medical services, mail, radio frequencies, and fuel requirements. The role coordinates government-furnished services with government and commercial organizations supporting the Distribution Center.

The specialist plans and coordinates maintenance, repairs, and modifications to installation facilities and mechanized material handling equipment, and is responsible for upkeep of the installation’s physical structures, utilities, and grounds. The position ensures the Service Provider complies with environmental regulations and implements the Quality Assurance Surveillance Plan (QASP) to monitor compliance with government-furnished property and service requirements. The specialist also serves as Accountable Property Officer (APO) for personal property, maintains hand receipts, and prepares and presents briefings to Command Staff, higher headquarters, and visitors.

The work is primarily sedentary and usually performed in an office, but includes frequent visits to warehouse and operational areas, including secured areas and outdoor spaces. These areas may have limited lighting, variable temperatures, poor ventilation, and exposure to weather, dust, and noise. Occasional travel may be required. The position requires U.S. citizenship and a favorable suitability or fitness determination. The tour of duty is a set schedule; the position is non-exempt under the Fair Labor Standards Act, and recruitment incentives are not authorized.

Requirements

• Must be a U.S. citizen.
• Must meet the position’s suitability or fitness determination requirements; the position has Non-Critical Sensitive designation with Secret access.
• For GS-11 qualification through experience, one year of specialized experience equivalent to GS-09 in the Federal service, military, or private sector is required.
• Qualifying specialized experience includes work in management analysis or administration involving study, analysis, or evaluation to develop or improve managerial or administrative policies, practices, and procedures.
• Qualifying specialized experience includes administrative, budget, or program analysis work demonstrating knowledge of an organization, its functions, and how support services facilitate its work.
• Qualifying specialized experience includes office management directing a variety of support services, such as typing, mail processing, or purchasing supplies and equipment.
• Qualifying specialized experience includes secretarial work monitoring and coordinating administrative and processing work through internal procedures, controls, production, and progress reporting.
• Qualifying specialized experience includes military work directing support functions such as communications, property management, mail service, facilities, and equipment maintenance.
• Education may substitute for GS-11 specialized experience: three full academic years of graduate-level education or a Ph.D. or equivalent doctoral degree in a related field such as public administration, business administration, industrial engineering, or industrial management.
• A combination of qualifying education and experience may be used to meet GS-11 requirements; education used must be graduate education beyond the amount required for the next lower grade.
• Applicants relying on education must provide transcripts or other supporting documentation; education must be from an appropriately accredited institution.
• Foreign education used to qualify must be evaluated as equivalent to accredited U.S. education or receive full credit from an accredited U.S. college or university.
• Must be able to pass a material handling equipment (MHE) physical.
• Must be able to perform occasional walking, standing, bending, and carrying of light items; use ladders and stairs to access elevated operational areas at least 40 feet high; and visit outlying areas as required.
• Occasional travel may be required.
• Employees are required to refrain from illegal drug use; selectees in testing-designated positions must complete pre-employment drug testing, and employees in such positions are subject to random testing.
• Selectees must have a REAL ID or other acceptable identification to access certain federal facilities.
• Males born after December 31, 1959, must be registered with or exempt from Selective Service.

Responsibilities

• Manage, coordinate, and oversee support services, including utilities, telephone, custodial, refuse, pest management, environmental, police and fire, medical, mail, radio frequency, and fuel services.
• Coordinate government-furnished services with government and commercial organizations involved in the Distribution Center’s base support structure.
• Plan and coordinate maintenance, repair, and modification of installation facilities and mechanized material handling equipment.
• Maintain and oversee upkeep of the installation’s physical structures, utilities, and grounds.
• Ensure the Service Provider complies with applicable environmental regulatory requirements.
• Implement the Quality Assurance Surveillance Plan (QASP) to assess Service Provider compliance with government-furnished property and service requirements.
• Serve as Accountable Property Officer (APO) for personal property and maintain hand receipts.
• Prepare and present briefings to Command Staff, higher headquarters, and visitors.
• Visit outlying areas as needed to perform duties and research data supporting special studies or reviews.

Benefits

• The job posting states that federal employees and their families have access to a comprehensive benefits package; specific benefits depend on position type and eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level