Support Services Specialist

Extra Special Parents, Inc. • Richmond, VA

1d • $20 - $24 • Hybrid

About The Position

The Support Services Specialist supports Extra Special Parents (ESP), an organization established in 2006 to support Virginia’s foster children and families. ESP has a network of more than 150 licensed active foster and adoptive families. The specialist greets office visitors, manages physical and electronic documentation, and conducts regular file reviews to ensure timely compliance. The position also supports office operations, regional vehicle fleet administration, community-based services, and event and visitation needs.

Requirements

• High school diploma or equivalent and five years of experience providing services to children and their families.
• Excellent oral and written communication skills.
• Strong organization, time-management, and problem-solving skills.
• Ability to maintain appropriate confidentiality and comply with HIPAA requirements.
• Valid driver's license in the state where the work site is located; operating a vehicle is necessary to perform essential duties.
• Ability to complete pre-service and annual in-service CPR and all other training required by licensing standards, company policies and procedures, and the locality.

Nice To Haves

• Associate's degree in social science and/or a combination of education and one year of experience preferred.

Responsibilities

• Develop, organize, and maintain an effective filing system for company records, including daily review and processing of incoming documentation, weekly audits for missing or incomplete information, and bi-weekly verification that documents are filed in designated binders and systems.
• Partner with the Compliance Supervisor to maintain audit-ready files and implement corrections and remediation actions within seven calendar days of audit findings.
• Oversee management of the regional vehicle fleet, including maintaining records, preparing monthly status reports, coordinating routine check-ins, and documenting vehicle use and maintenance.
• Assist in delivering appropriate community-based services as needed under the locality agreement.
• Manage office inventory and coordinate monthly procurement of supplies.
• Maintain a clean, organized, and professional office environment, including daily upkeep and trash removal.
• Assist with event planning, transportation, and supervised visitation needs.
• Greet visitors to the office.
• Perform other related duties as assigned.

Benefits

• Company-paid medical, dental, and vision insurance for the employee, with competitive rates for additional insureds.
• Hybrid work schedule.
• Use of company vehicles or mileage reimbursement.
• 401(k) plan with employer match.
• Nine company-paid holidays each year, plus an additional paid day off for the employee's birthday.
• Employee referral program.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED