Support Services Specialist

GetixHealth • Denison, TX

14h • Onsite

About The Position

The Support Services Specialist reviews accounts submitted by clients and ARstrat staff, submits insurance billing requests, updates account records, and processes statements and correspondence requested or sent by patients, insurers, and attorneys. The role also facilitates account adjustments and cash transfer requests, follows up on disputed accounts, researches missing payments with the vendor, and drafts letters for collection specialists.

This position works in an office environment and requires using office equipment, including a computer, keyboard, mouse, and telephone. It also requires sitting for extended periods. The stated pay rate is $15, with eligibility for a quarterly bonus.

Requirements

• High school diploma or a degree from an accredited college or university.
• 2–3 years of experience in a healthcare back-office function or customer care function.
• Proficiency in Excel and Microsoft Word.

Responsibilities

• Review accounts sent by email by clients and ARstrat staff for resolution.
• Submit insurance billing requests to the client.
• Update accounts with information received from clients and ARstrat offices.
• Process itemized statements requested by patients, insurers, and attorneys.
• Process correspondence sent to the office by patients, insurers, and attorneys.
• Facilitate adjustment and cash transfer requests.
• Follow up on disputed accounts to check for resolution.
• Facilitate research into missing payments with the vendor.
• Draft zero-balance, settlement, balance-verification, and other requested letters for collection specialists.

Benefits

• Comprehensive medical, dental, and vision plan options.
• Company-paid Basic Life and AD&D insurance.
• Short-term and long-term disability coverage.
• Option to purchase additional voluntary Life and AD&D benefits.
• 401(k) plan eligibility beginning the first day of the quarter following three months of continuous employment, with a company match.
• Paid time off accrual beginning on the first day of employment.
• Flexible benefit options.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED