Support Services Specialist I

CENTRAL STATE CREDIT UNION•Stockton, CA

20h•$21 - $31

About The Position

The Support Services Specialist I provides a broad range of back-office support to members and credit union employees. The role processes member correspondence and supports services such as wire requests, mobile and home banking, ACH, share drafts, and member disputes. It may also involve oversight of member-support duties and reviewing policies and procedures for regulatory compliance. The position has no supervisory responsibilities and reports to the Support Services Manager.

Requirements

Strong verbal and written communication skills.
Strong interpersonal and customer service skills.
Basic typing and computer skills, including Microsoft Word.
Basic organizational skills and attention to detail.
Basic time-management skills and a proven ability to meet deadlines.
Ability to function in a fast-paced and sometimes stressful environment.
Valid driver's license.
High school diploma or equivalent.
One to two years of teller experience or equivalent.

Responsibilities

Process mail correspondence, including deposit verifications, levies, check orders through home banking, and other member correspondence.
Provide support and, as assigned, oversee member-support processes involving wire requests, mobile and home banking, ACH share drafts, negative shares, charge-offs, and member disputes.
As assigned, review established policies, procedures, and practices for compliance with applicable regulations.
Provide members and employees with exceptional service and accurate information, including support for incoming and outgoing wire requests, mobile and home banking, ACH, share drafts, and member disputes.
Review daily exception reports for certificate maturity, payroll deductions, and transfer groups; correct errors and process exceptions as needed.
Follow credit union BSA policy and procedures to monitor and report suspicious activity.
Research member problems, subpoenas, and other third-party agency requests for information to support timely resolution.
Complete assigned monthly general ledger reconciliations within the given timeframe.
Ensure assigned report verifications are completed within the given timeframe.
Perform other related duties as assigned.