Depositor Services Processing & Support Specialist I

Fifth Third Bank • Cincinnati, OH

1d

About The Position

Fifth Third Bank is hiring a Depositor Services Processing & Support Specialist I to support deposit products and customer information. The role processes tax forms W-8 and W-9, B-Notices and C-Notices, backup withholding, federal and state interest remittances, IOLTA remittances, ECIF duplicate-suspect reviews, IRS reporting, and year-end reporting. It involves obtaining, analyzing, verifying, and entering data into online systems; obtaining missing or verified information; and reviewing system data to determine when customer records need to be corrected, combined, or changed.

The specialist provides internal call-center support to financial center representatives on customer profiles, information reporting, and tax withholding. The role also performs quality control, supports compliance-related system changes and testing, maintains current knowledge of IRS reporting standards and department systems, and works with other departments on processing, training, and detailed customer-information issues. The position has no supervisory responsibilities.

Requirements

• High school diploma or equivalent.
• Two years of related experience required, preferably in banking and/or tax processing.
• Basic math skills.
• Problem-solving skills.
• General PC navigation in a Windows environment.
• Analytical and organizational skills.
• Ability to work in a fast-paced environment.
• Clear understanding of IRS regulations related to information reporting and tax withholding, including Chapters 3 and 4 (FATCA) of the IRS code.

Nice To Haves

• Systems knowledge of ACE, RAFT, RRS, and Mobius preferred.

Responsibilities

• Process W-8 and W-9 tax forms, B-Notices, C-Notices, backup withholding, federal and state interest remittances, IOLTA remittances, ECIF duplicate-suspect reviews, IRS reporting, and year-end reporting as needed.
• Obtain, analyze, verify, and enter customer data in online systems, and take appropriate steps to obtain missing or verified information.
• Review system data and reports to identify customer records that need correction, combination, or change.
• Contact internal customers as necessary, including taking inbound calls or making outbound calls to lines of business or banking centers.
• Perform quality-control assessments on customer information and tax-processing workflows.
• Serve as a liaison with other departments regarding customer-information status and service customer records as required for compliance.
• Answer financial center representatives’ questions about customer profiles, information reporting, and tax withholding.
• Participate in user acceptance testing and production testing for systems associated with customer information and tax processing when needed for compliance upgrades.
• Maintain current system knowledge, learn new systems and processes, and provide input on new or updated procedures.
• Assist with cross-training and training on departmental processes and functions.
• Maintain customer-information privacy and communicate issues to management, recommending improvements to help prevent future problems.
• Work with corporate tax, financial controls, risk, retail, and other lines of business on issues requiring additional processing, training, or detailed work.
• Consolidate and summarize documents and information; participate in department activities and team effectiveness; understand and follow the department plan.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits programs intended to support employees’ and families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED