Support Service Specialist - Hybrid - Fort Smith

Community Health Systems•Fort Smith, AR

11h•Hybrid

About The Position

The Support Service Specialist maintains procedural standards for processes in both host systems while ensuring Internal Audit Guidelines are met, guided by Accounts Receivable Leadership and the objectives of the Shared Services Center (SSC). The role serves as a support liaison between internal users, vendors, and the Information Systems/Technology department, investigating and identifying root causes of moderately complex user, application, and hardware issues. The position requires professional communication, confidentiality, and adherence to HIPAA guidelines. This hybrid position is based at the Community Health Systems Shared Services Center facility in Fort Smith, Arkansas. The specialist completes timely reconciliations of SSC and vendor processes through accounts receivable analysis and performs Medhost support tasks. The role also applies working knowledge of insurance payors and adjustment transactions, adapts and prioritizes workflow to assist with tasks outside the normal scope, and complies with applicable policies and procedures.

Requirements

High school diploma or GED (high school degree or equivalent required).
1–3 years of experience in the healthcare revenue cycle or business office required.
Knowledge of word processing and database software.
Proficiency in Microsoft Office and similar applications.
Excellent verbal and written communication skills.
Ability to analyze, organize, and prioritize work while meeting multiple deadlines.
Strong attention to detail.
Professional communication, confidentiality, and adherence to HIPAA guidelines.
Applicants must be authorized to work in the U.S. for any employer; the position is not eligible for immigration sponsorship now or in the future.

Nice To Haves

Associate degree in Business, Healthcare Management, or Finance preferred.
2–4 years of experience in healthcare revenue cycle or business office preferred.

Responsibilities

Complete accurate and timely reconciliation of SSC and vendor processes through accounts receivable analysis.
Complete Medhost support tasks, including Net Down, Reclass, and Log Reconciliation.
Use working knowledge of insurance payors, including deductibles, coinsurance, contractuals, denials, and the correctness of adjustment transactions in both host systems.
Assist with tasks outside the normal scope by adapting and prioritizing workflow.
Remain compliant with SSC, CHS, and compliance policies and procedures.
Perform other duties as assigned.
Comply with all policies and standards.
Serve as a support liaison between internal users, vendors, and the Information Systems/Technology department.
Investigate and identify root causes of moderately complex user, application, and hardware issues.