Support Service Specialist - Hybrid - Fort Smith

Community Health Systems Professional Services Corporation•Fort Smith, AR

15h•Hybrid

About The Position

The Support Service Specialist maintains procedural standards across processes in both host systems while ensuring Internal Audit Guidelines are met. Guided by Accounts Receivable Leadership and Shared Services Center objectives, the role serves as a support liaison between internal users, vendors, and the Information Systems/Technology department. It investigates and identifies root causes of moderately complex user, application, and hardware issues. The position requires professional communication, confidentiality, and adherence to HIPAA guidelines. This is a hybrid role based on-site at the Fort Smith, Arkansas, Shared Services Center facility.

Requirements

High school diploma or GED.
1–3 years of experience in the healthcare revenue cycle or business office.
Knowledge of word processing and database software.
Proficiency in Microsoft Office and similar applications.
Excellent verbal and written communication skills.
Ability to analyze, organize, and prioritize work while meeting multiple deadlines.
Strong attention to detail.

Nice To Haves

Associate degree in Business, Healthcare Management, or Finance.
2–4 years of experience in the healthcare revenue cycle or business office.

Responsibilities

Complete accurate and timely reconciliation of various Shared Services Center and vendor processes through accounts receivable analysis.
Complete Medhost support tasks, including Net Down, Reclass, and Log Reconciliation.
Apply working knowledge of insurance payors, including deductibles, coinsurance, contractuals, denials, and the correctness of adjustment transactions in both host systems.
Assist with tasks outside the normal scope by adapting and prioritizing workflow.
Remain compliant with Shared Services Center, CHS, and compliance policies and procedures.
Perform other duties as assigned.
Comply with all policies and standards.