Field Service Technician - Fort Smith, AR
About The Position
Tennant Company is hiring a Field Service Technician in Fort Smith, Arkansas. The Service team maintains, troubleshoots, and repairs battery-powered, engine-powered, and robotic Tennant products at customer facilities, as well as similar competitor models. The technician diagnoses equipment issues and determines the work needed to return equipment to service while providing customers with quality communication and craftsmanship. The technician manages a territory and plans daily service activity, including contacting customers to schedule work and communicating expectations, estimated timelines, billing, and future service needs. The position also involves maintaining service and business records, keeping company property organized and clean, following safety protocols, and collaborating with internal teams and other technicians. The schedule is Monday through Friday.
Requirements
- High school diploma or equivalent.
- Valid driver's license and compliance with Tennant Company driving policy requirements.
- At least 3 years of experience troubleshooting and repairing combustion engines (LP, diesel, or gas).
- At least 3 years of experience troubleshooting and repairing mechanical and electrical systems.
- At least 3 years of experience using hand and power shop tools, equipment, and diagnostic devices.
- At least 3 years of experience using a personal computer, MS Office Suite, and email.
- Ability to lift 60 pounds; occasional lifting of items up to 90 pounds may be required, with assistance for items weighing more than 60 pounds.
- Ability to sit, stand, twist, reach, push, pull, bend, stoop, kneel, or squat frequently or daily.
- Ability to drive a van to and from customer sites daily, including frequent driving time of more than 3 hours per day.
Nice To Haves
- Vocational schooling in automotive, diesel, or electrical fields.
- Experience working on mobile equipment such as forklifts or heavy equipment.
- Previous experience working directly with customers.
Responsibilities
- Perform preventative maintenance and troubleshoot and repair mechanical, electrical, hydraulic, and combustion-engine problems on customer-owned Tennant products and similar competitor models.
- Manage a service territory and plan the daily schedule, including contacting customers to schedule service activities.
- Communicate with customers about service expectations, timeline estimates, billing, and future service needs.
- Create and maintain records of service activities and business reporting documentation.
- Maintain the cleanliness and organization of company property, including the company vehicle, tools, parts, inventory, and equipment.
- Follow safety protocols and use proper personal protective equipment.
- Collaborate with sales, customer service, technical assistance, field service support, and other technicians.
Benefits
- Competitive salary.
- Performance-based incentives structure.
- Comprehensive benefits package, eligible on the first day of employment.
- Company service vehicle.
- Cell phone and tablet.
- Uniforms.
- Specialty tools.
- Comprehensive training program, including ride-along, virtual, and factory-based training.
- 401(k) with a 100% match up to 6%.
- Paid vacation time.
- Up to 8 paid company holidays and 3 personal holidays per year.
- Dental and vision coverage.
- Wellness rewards.
- Robust family support programs.
- Company-paid disability and life insurance.
- Employee Assistance Program.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
