Field Service Technician - Fort Smith, AR

Tennant Company•Fort Smith, AR

4d•Onsite

About The Position

Tennant Company is hiring a Field Service Technician in Fort Smith, Arkansas. Service technicians work at customer facilities to maintain, troubleshoot, and repair battery-powered, engine-powered, and robotic Tennant products, as well as similar competitor models. The technician diagnoses equipment issues and determines the work needed to return equipment to service while providing customers with quality communication and craftsmanship. The role involves performing preventative maintenance and troubleshooting mechanical, electrical, hydraulic, and combustion-engine systems. The technician manages a service territory and plans daily work, including scheduling service visits with customers and communicating service expectations, estimated timelines, billing, and future service needs. The position also involves maintaining service and business records, keeping company property organized and clean, following safety protocols and using appropriate personal protective equipment, and collaborating with internal teams and other technicians. The schedule is Monday through Friday. The posted salary range is $55,440–$83,160. Tennant provides a company service vehicle, cell phone, tablet, uniforms, specialty tools, and comprehensive training, including ride-along, virtual, and factory-based training.

Requirements

High school diploma or equivalent.
Valid driver's license and ability to meet Tennant Company driving policy requirements.
At least 3 years of experience troubleshooting and repairing combustion engines (LP, diesel, or gas).
At least 3 years of experience troubleshooting and repairing mechanical and electrical systems.
At least 3 years of experience using hand and power shop tools, equipment, and diagnostic devices.
At least 3 years of experience using a personal computer, MS Office Suite, and email.
Ability to lift 60 pounds; assistance should be provided for items weighing over 60 pounds.
Ability to occasionally lift items weighing up to 90 pounds.
Ability to frequently sit, stand, twist, reach, push, pull, bend, stoop, kneel, or squat.
Ability to drive a van daily to and from customer sites, including frequent driving time of 3 or more hours per day.

Nice To Haves

Vocational schooling in automotive, diesel, or electrical fields.
Experience and knowledge working on mobile equipment such as forklifts or heavy equipment.
Previous experience working directly with customers.

Responsibilities

Perform preventative maintenance and troubleshoot and repair mechanical, electrical, and hydraulic systems and combustion-engine problems on customer-owned Tennant products and similar competitor models.
Manage the assigned territory and plan daily schedules, including contacting customers to schedule service activities.
Communicate service expectations, timeline estimates, billing, and future service needs to customers.
Create and maintain records of service activities and business reporting documentation.
Keep Tennant Company property clean and organized, including the company vehicle, tools, parts, inventory, and equipment.
Follow safety protocols and use proper personal protective equipment.
Collaborate with sales, customer service, technical assistance, field service support, and other technicians.

Benefits

Performance-based incentives.
Comprehensive benefits package with multiple medical plan options.
401(k) with a 100% match up to 6%.
Paid vacation time.
Up to 8 paid company holidays and 3 personal holidays per year.
Dental and vision coverage.
Wellness rewards.
Family support programs.
Company-paid disability and life insurance.
Employee Assistance Program.
Company service vehicle, cell phone, tablet, uniforms, and specialty tools.
Comprehensive training, including ride-along, virtual, and factory-based training.