Support Service Specialist

United Regional•Wichita Falls, TX

12d

About The Position

The Support Service Specialist performs daily cleaning, sanitizing, and terminal cleaning in patient rooms, corridors, public areas, and designated clinical areas such as surgery and the cath lab. The role helps maintain sanitary, orderly environments and follows departmental policies, infection-control procedures, and safety practices while using cleaning chemicals, supplies, and equipment. The specialist is expected to deliver detailed, high-quality work, complete assigned tasks and worksheets, and communicate with management about performance and productivity. The position also includes responsibilities related to subordinate staff, including following organizational and departmental policies when administering disciplinary action and helping resolve staff problems at the lowest appropriate level with positive reinforcement.

Requirements

Communicate effectively in English, verbally and in writing.
Demonstrate an excellent work ethic, teamwork, strong customer service, and willingness to serve.
Be self-motivated and responsible, maintain a professional image, and adapt flexibly to different environments.
Take pride in the quality and quantity of work and work effectively independently or in small teams.
Demonstrate cleaning skills including high dusting, sanitizing, dry mopping, vacuuming, wet mopping, bed making, and trash disposal.
Be able to push, pull, and/or lift at least 50 pounds.
Be able to bend, kneel, stoop, or stretch frequently.
Possess the acute faculties of sight, hearing, touch, and smell.

Nice To Haves

High school diploma or GED.

Responsibilities

Perform daily cleaning in patient rooms, corridors, and public areas.
Sanitize patient rooms, corridors, and public areas.
Perform terminal cleaning in patient rooms and designated areas such as surgery and the cath lab.
Use chemicals, supplies, and equipment properly according to departmental policies, and take responsibility for supply use and equipment care.
Demonstrate proper hand hygiene and use personal protective equipment, especially gloves, as well as appropriate safety equipment for assigned tasks.
Follow isolation-room procedures, infection-control practices, and Blood-borne Pathogen standard policies and procedures; report policy-compliance violations to management.
Maintain neat work areas and complete assignments correctly the first time, meeting management’s quality expectations and attending to detail.
Complete daily assignment worksheets and submit them to the appropriate member of management.
Communicate with the management team about job performance and productivity.
Adhere to organizational and departmental policies and procedures when administering disciplinary action to subordinate staff.
Identify staff problems and help resolve them at the lowest possible level using positive reinforcement.
Perform other tasks and responsibilities as necessary.