Service Support Specialist

General Parts Group • Fargo, ND

5d • $25 - $27

About The Position

The Service Support Specialist is a non-supervisory role supporting the branch across multiple departments. The position assists with dispatch and work orders, clerical tasks, customer guidance, shipping, and warehouse organization. The role reports to the Branch Manager and requires prioritizing safety, working independently with minimal supervision, and adapting to new tasks assigned by the Branch Manager. The position is based primarily in a typical office environment, with occasional light lifting and a mix of sitting, walking, and standing.

Requirements

• High school diploma or equivalent.
• Two years of education and/or experience in a related field.
• Strong customer service, communication, and problem-solving skills.
• Successfully complete a pre-employment drug screen and criminal background check.
• Prioritize safety.
• Work independently with minimal supervision and remain organized.
• Comfort operating computers and office equipment.

Responsibilities

• Assist dispatch with creating work orders, maintaining billing notes, and entering new equipment data.
• Perform clerical duties, including scanning, filing, and managing daily mail.
• Welcome and guide customers in tagging their equipment for repairs.
• Manage UPS shipments and ensure accuracy and proper documentation.
• Ensure components are stored correctly in the warehouse or attached to Service Work Orders.
• Prioritize safety and follow accident prevention procedures.
• Take on new challenges assigned by the Branch Manager.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED